Pharmacy Assistant

About us: PurposeMed is a Canadian-founded healthtech company established in 2019 with a mission to improve access to complex care for underserved communities. We've combined our clinical roots with a drive to scale, and now our exceptional team provides specialized care to thousands of patients every month. PurposeMed consists of Freddie, our complex care business unit, and partner pharmacy network, Affirming Care Pharmacy. Freddie improves sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community. As the #1 rated PrEP provider in North America, we're proudly dismantling barriers to sexual healthcare for patients across both Canada and the USA. Affirming Care Pharmacy provides discreet, specialty prescription delivery across North America. Operating from six central hubs—Calgary, Mississauga, and Toronto in Canada, and Los Angeles, New York City, and San Antonio in the US—the team provides patients with an integrated, end-to-end healthcare experience. We are proud to be ranked #2 on Deloitte's 2024 list of Canada's 50 fastest-growing tech companies and recognized as one of Canada's Most Admired Corporate Cultures for two consecutive years. Driven by a strong mission, our team is passionate about making healthcare accessible to those who need it most—and we make sure to have fun along the way! Permanent, full-time opportunity Location & Hours of Operation: Ability to commute to 98-18 Astoria Blvd, East Elmhurst, NY 11369, United States (currently operating as Max Pharmacy, transitioning to Affirming Care Pharmacy). The Pharmacy is currently open Monday to Thursday from 10:30 AM to 6:00 PM and Friday from 10:30AM to 4:00PM. As we continue to grow, operating hours may adjust or expand beyond our current schedule to support business needs. Who we hope to find: We are looking for a Pharmacy Assistant to join our incredible Affirming Care Pharmacy team in East Elmhurst, NY. Reporting to our Supervising Pharmacist, you will play a vital role in supporting daily pharmacy operations, managing patient outreach, and assisting with prescription intake, preparation, packaging, and shipping under pharmacist supervision. Your work will directly support reducing health disparities and expanding access to care within diverse populations, including those in the LGBTQ2IA+ community. If you genuinely enjoy connecting with patients and want to work somewhere that makes a difference, we highly encourage you to apply! In this role, you'll make an impact by: Driving Patient Outreach & Engagement Owning high-volume outbound calls and texts to reach patients at key points in their care journey (new prescriptions, refill follow-ups, lapsed patients) Providing exceptional patient support across all communication channels: phone, SMS, email, and secure messaging Navigating insurance challenges with patients and proactively identifying solutions Maintaining consistent follow-up until contact is made and next steps are confirmed Supporting Prescription & Pharmacy Operations Creating and updating patient profiles and maintaining internal pharmacy databases Assisting with the end-to-end prescription fulfillment process: preparing, counting, labelling, packaging, and shipping orders under the direct supervision of a licensed pharmacist Gathering complete and accurate prescription and insurance information during intake Maintaining an efficient, safe, and tidy dispensary Assisting with inventory management, stock replenishment, and unboxing shipments Ensuring every request is processed accurately and in accordance with state regulations and pharmacy policies We need someone who has: 1+ years of experience in retail, customer service, or healthcare support (prior pharmacy, clinic, or medical office experience preferred) Willingness and interest in becoming a Registered Pharmacy Technician (RPhT) in New York State Flexibility to work different shifts, including potentially weekends and evenings Familiarit…

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