Pet Store Team Leader

Job Overview As a Pet Store Team Leader, you’ll guide daily store operations and help your team deliver attentive service to pets and their people. You’ll coordinate shifts, support sales and merchandising, and keep inventory and store processes organized. This hands-on role is a fit for someone who enjoys coaching employees, solving customer needs, and balancing team leadership with day-to-day retail work. Is shopping with your 4-legged family member a tail waggin’ good time? Do you believe carry out isn’t just about pizza, it’s for bags of kibble to? If you’re the leader of the pack and enjoy providing products and services that enrich pets’ lives, then come work in our neighborhood! As Assistant Store Team Leader at Pet Supplies Plus, you’re pawsitively passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your work day, you: Help your store team by example – including, but definitely not limited to, greeting a neighbor and their new puppy when they enter the store Recognize the local pug rescue coordinator and offer to host the next adoption event join the conversation when you hear a team member assisting a neighbor in choosing between three very good natural dog food brands Support Ownership in analyzing your store sales results and developing plans to maximize sales, neighbor engagement and productivity Create a fun, positive environment for the team and your neighbors; and a reputation for neighborly, knowledgeable, trustworthy, petcentric service in your neighborhood …all while engaging with PSP neighbors and smiling in the face of puppy breath. Are you awesome? No, you’re more than that. You’re PAWsome. Duties Supervise and develop team members through employee orientation, training, and clear managerial communication; support recruiting and interviewing as needed. Lead customer service, retail sales, cashiering, and point-of-sale (POS) transactions; resolve questions with professionalism and strong phone etiquette. Manage shift coverage, cash handling, payroll records, bookkeeping, and basic budgeting while following store procedures. Oversee inventory management and control, stocking, purchasing, pricing, and merchandising; use retail math and basic math to support accurate operations. Your impact: By keeping the team prepared and store operations running smoothly, you help customers find suitable pet products and make shopping easier. Assisting in the operational management of the stores Adhering to operational policies and procedures (cleanliness, animal care, safety and security) that ensure exceptional service is provided to our neighbors Assisting in promoting team member engagement and morale by understanding individual motivation and needs, recognizing and rewarding successful performance, and helping them achieve career goals Supports STL in maintaining a fully staffed team and recruiting and onboarding for all levels in the store Cultivating a learning culture by providing exceptional onboarding and development opportunities, along with coaching and feedback to team members Connecting with community organizations to partner on events and marketing opportunities. Qualifications Required: Supervising or assistant manager experience, with skills in leadership, team management, time management, organization, and communication. Experience in retail management, store management, sales management, operations management, or managing a retail sales team is valuable. Familiarity with POS systems, inventory control, cash handling, purchasing, pricing, and retail store product knowledge is preferred. Strong customer service, negotiation, and math skills; multilingual or bilingual abilities are welcome. Grocery store experience and wireless sales experience are also welcome, but not required. PAWsome Store Team Leaders will have: 2+ years of experience leading a retail team 4-year college deg…

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