Pet Resort Manager

Description All Valley Animal Resort is seeking a Pet Resort Manager to join our team! The Pet Resort Manager oversees the daily activities of the resort. As the Resort Manager, you are responsible for the overall care of all animals boarding with All Valley Animal Resort, both incoming and outgoing. Ensuring that every animal goes home happy, healthy, and clean. As a Manager, your main responsibilities are to be an “on the floor” manager working directly with the resort team members, making sure quality of care expectations and cleaning standards are being upheld. Leaders are responsible for greeting boarding animals/clients in the lobby as they drop off and presenting boarding animals to the client at pick up time. Ideal Candidate: Previous management experience Comfortable with handling dogs (all breeds) and cats. Able to read body language of the animals. Phone etiquette and excellent customer service skills. Strong relationship building and coaching. Has a positive, can-do attitude. Professional demeanor. Responsibilities: Provide top-notch customer service by welcoming clients with a kind smile and being attentive to client and pet needs. Helps develop new policies and procedures to improve the client and animal experience and quality of service being provided. Leads pet resort team and motivates team to provide professional, compassionate, and excellent customer service at all times. Make sure the team is following established resort policies and procedures. Addresses team member concerns. Creates and maintains team member work schedule, ensuring resort is staffed when PTO is schedule and/or there are team member call outs. Maintaining attendance log. Timekeeper role making sure timecards are accurate and processing PTO requests. Resolves client concerns and complaints professionally. Answer phone calls, check voicemail, return phone calls and check/reply to resort emails. Ensure that daily animal photos are being sent to clients. Check clients/pets in and out. Making sure all documents and vaccination records are accurate, invoices are ready and accurate at check out. Process payments and accurately record in client records. Keep the reception and lobby clean and organized. Balance Books throughout the day. Makes sure every end of the day is reconciled correctly and everything balances. If not, correct discrepancies and supports team members with errors and corrections needed on dashboard and end of shift reconciliations. Creates daily deposit slips, takes deposits to the bank, maintain change in the till, scans and uploads deposit receipts and completes cash variance form. Review completed invoices to ensure that nothing appears inaccurate, or incomplete. Checks and resolves all open invoices. Handles and maintains accounts receivable. Opening and closing the resort when on shift. Team member 1:1 quarterly check ins, annual reviews, and corrective actions Ensure that all animals are receiving appropriate amounts of food and water, clean and sanitize food/water bowls on a daily basis. Participates in all resort duties, animal rotations, feeding, administering medications, engaging in play activities with animals and charts are ready for the next day’s reservations. Making sure the resort is flowing and tasks are being completed. Maintain a sanitary and healthy environment by following our standards of cleaning and disinfecting animal kennels, runs, suites, yard and full cleaning of the resort. Ensure the facility meets or exceeds expectations in regards to cleanliness and safety. New candidate hiring interviews, onboarding, training, development of team members and terminations. Inventory management: ordering, receiving, receipt entry, and invoice approval. Be critical to the success of the resort, ensuring a positive culture built on shared values and direct communication. Holds regular staff meetings, including a component of mandatory training on standards of service and standards of care. Promotes…

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