Pending Field IT Operations & Customer Support Opportunities within DHS/TSA

SAIC is seeking incumbent and external talent to support the Department of Homeland Security (DHS) Transportation Security Administration (TSA) Field Operations & Customer Support (FOCUS) program. FOCUS will deliver nationwide IT end-user and field support services to approximately 85,000 TSA users at more than 500 locations, supporting TSA’s Office of Information Technology (OIT).

Positions are contingent upon contract award. Award is anticipated no later than early July with Transition beginning shortly after.

Positions/Skillset List:

• SPOC / Service Desk Agents (Tier 1 customer support.)
• Site Support Technicians / Field IT Specialists (on-site, desk-side support.)
• Regional Service Delivery Managers (RSDM.)
• IMAC / Field Project Technicians.
• DRSN Network Engineers (Freedom Center / Site W.)
• WebEOC Application Developers.
• Asset Management Specialists (Sunflower / Property Custodian.)
• HQ Telecom & AV/VTC Support Technicians.
• Land Mobile Radio (LMR) Technicians.
• Program/Project Management & QA Leadership.

Requirements will vary based on position:

• All positions will require a minimum US citizenship and ability to obtain and maintain a minimum of a DHS Public Trust. Some positions require a Secret and Top Secret.
• Educations requirements will vary by position:
  • Service Desk/Site Technician/Field IT have a minimum requirement of High School Degree, Associates preferred with 2-5 years of related experience.
  • Engineers/Managers require a minimum Bachelor's degree in related field plus 5-10 years of related experience.

Desired Qualifications:

• ITIL Foundation Certification.
• CompTIA A+ Certification.
• Experience with ITSM Ticketing tools (e.g. ServiceNow).
• Experience with Cloud-Based Contact Center Platforms (e.g. AWS Connect.)