Patient Transport Dispatcher

Location: Parkland: 1st FLR BLK 500 Patient Transport Dispatcher Primary Purpose Perform clerical and clinical work covered by standing instructions that require general knowledge of department or hospital procedures. Also, transports patients within Parkland Health and outpatient clinics using wheelchairs, stretchers, beds, or gurneys to ensure patient safety. Dispatches patient transporters throughout the hospital as needed to maintain consistent patient flow and throughput. Minimum Specifications Education High school diploma/GED. Experience Must have (2) years of experience as a patient transporter, preferably in a healthcare environment. Prefer (3) years' experience as a patient transporter, preferably in a hospital environment, or any other relevant healthcare experience Equivalent Education And/or Experience Certification/Registration/Licensure Must have current CPR-Heart Saver course completion card within 90 days of hire and/or placement from one of the following: American Heart Association American Red Cross Rescuer Must have National Child Passenger Safety Certification within 1 year of hire. Required Tests For Placement Skills or Special Abilities Must be able to read and write. Must be able to demonstrate a proven track record of providing assistance, answering complaints, and expediting services. Must have very strong interpersonal skills and the ability to represent Parkland in a positive manner. Must exhibit caring, service-oriented behaviors toward people encountered and be able to defuse emotionally charged situations. Must be able to apply sound judgment to satisfy a variety of questions and problems from patients and visitors. Must be able to follow both oral and written directions. Must be able to communicate effectively with patients, nurses, physicians, and other hospital personnel. Must have basic math skills. Must complete within 1 year of hire and/or placement a Preventive Back Injury & Proper. Lift Technique class and demonstrate proficiency. Must be proficient in the internal application of Transport Tracking software. Must be able to rotate through the dispatcher role for Transport Tracking. Responsibilities In coordination with Patient Transport leadership, dispatches assigned staff. Ability to train new employees, providing day-to-day job assistance, teaching, and coaching new transporters on Patient Transport policies and procedures, as well as Infection Control guidelines and Customer Relations skills. Maintains the daily workflow to ensure lunches are taken on time. Utilizes EPIC Transport Dashboard to dispatch transporters throughout the hospital to ensure timely response to transportation requests. Identifies ways to improve customer (internal as well as external) satisfaction and makes recommendations to the supervisor. Works with supervisor to solve specific problems, either one-to-one or in groups. Provides child passenger safety education and completes car seat education checklists for all moms and babies. Ensures that the customer departments are notified of delays, cancellations, and changes in the mode of transportation, as appropriate. Relays this information to the Transporter in a timely manner. Works with supervisor to solve specific problems, either one-to-one or in groups. Cross-trained to cover and work the Acute and WISH discharge lounges and communicates with the assigned dispatcher of the day when there is a need for additional transport assistance for the Acute and WISH discharge lounges. Safely transports patients via stretcher or wheelchair to PHHS departments/areas to help safeguard patients while on campus. May include the transport of supplies and belongings during discharges within set standards. Transports critical care patients in unison with the appropriate clinical staff, i.e., transports the patient from the ICU to the radiology. Works effectively with and communicates with the Care Management and Pharmacy departments to ensure discharge prescriptions are expedit…

View the full posting and apply