Patient Services Manager

Company Bio At Quinte Health, our four hospitals unite under the core values of Imagine It’s You, Value Everyone, We All Make a Difference , and Stronger Together . We work as one team to enhance lives, improve access to high-quality care, and build healthier communities—right where people need it most. Quinte Health’s four hospitals are the heart of our communities, delivering exceptional care close to home. As one unified team, we’re passionate about improving lives and expanding access to high-quality healthcare. Our staff, physicians, and volunteers don’t just work here—we live, grow, and thrive here. If you’re compassionate and driven, we have exciting opportunities across our hospitals. Join us and make a real impact! Position Summary The Patient Services Manager reports to the Program Director for Surgery with initial accountabilities of Belleville Oncology and Endoscopy units and Medical Day Clinic (MDC) at Belleville and Trenton.. The Patient Services Manager maintains 24-hour responsibility for all aspects of patient care activities in the assigned perioperative portfolio and acts as a resource to the other sites at Quinte Health as required. The Manager provides clinical and managerial leadership, direction and supports the interdisciplinary team members in the provision of optimum quality of care to patients and their families/significant others. This role promotes and facilitates the delivery of evidenced based care in the Oncology Clinic, Endoscopy unit and MDC under the direction of the Surgical Program Director. This will be accomplished through the implementation and use of quality improvement, utilization management, risk management, professional practice standards, staff development, information systems, benchmarking targets and resource/supply chain management. The incumbent works collaboratively within the Surgical Program and in concert with the Endoscopy and Oncology Committees, Inter-professional Practice Teams and the Program Administrative and Medical Directors and Medical Program Leads. The Manager provides professional expertise, leadership and works within a team environment as a means to provide effective service, a positive patient experience, clinical integration and promotion of a quality of work life environment. Required Current registration and member in good standing with a recognized health related regulatory body in Ontario; Clinical experience inclusive of the technological skills required for perioperative care of the surgical patient; Oncology clinical experience preferred. 5 years of progressive and recent professional leadership/management; Completed Baccalaureate Degree; Master's preferred or in progress. Excellent communication, interpersonal, problem solving, data management and decision-making skills; Strong commitment to personal/professional development; and Demonstrated success in ability to support staff in accomplishment of service goals and objectives, continuous improvements and to provide leadership and project management for the improvement of operations and processes; and Certification in CPR. Duties Work collaboratively with internal and external stakeholders, to plan and co-ordinate the implementation of new programs and services with outcomes focused on excellence in patient care and fiscal responsibilities; Lead and focus the Health Care Teams’ efforts to develop a plan to identify, monitor and minimize high risk situations to ensure a safe work and patient care environment; Act as a role model/mentor to unit staff and ensure compliance with professional standards, e.g., College of Nurses of Ontario; Maintain an organizational climate which promotes staff development, education, achievement, adoption of best practice research and professionalism; Strategically plan, implement and evaluate new and existing program developments consistent with QH’s vision and priorities; Establish process to incorporate customer fe…

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