Patient Scheduling Coordinator

JOB DESCRIPTION Approved Opening Statement At ROMTech, we are transforming rehabilitation through innovative technology and exceptional patient support. We are committed to helping patients achieve better outcomes through Clinician guided at-home rehab while delivering an outstanding experience throughout their recovery journey. ROMTech is a medical technology company that has created and patented a revolutionary medical device and telemedical platform which delivers in-home rehabilitative care. Our disruptive technology has proven to yield faster recoveries and better outcomes with unmatched patient compliance. We began in orthopedics and have entered scale-up of our orthopedic business. We are now leveraging our core technology, infrastructure, and first mover position to enter cardiology, followed by other adjacent markets. Having created this new lane, we have a unique opportunity to serve as the global leader in the business, technology, and science of recovery, and to bring life-changing help to many millions of people. Position Title: Patient Scheduling Coordinator Department: Operations Reports To: Director of Patient Scheduling Location / Work Environment: In Office, Clearwater Worker Classification: W-2 Employee FLSA Status: Non-Exempt Job Level: Standard Job Purpose The Patient Scheduling Coordinator supports ROMTech's Operations team by coordinating patient scheduling activities, managing daily logistics communication, and ensuring the timely execution of deliveries and pickups. This role serves as a key liaison between patients, third-party logistics providers, warehouse teams, and internal departments to promote efficient operations, scheduling accuracy, and a positive patient experience. The position contributes to operational efficiency through proactive scheduling management, accurate documentation, and effective cross-functional coordination. Key Responsibilities Essential Duties Engage patients using approved scripting and scheduling workflows. Coordinate patient deliveries and pickups with third-party logistics (3PL) providers. Serve as the primary day-to-day point of contact for 3PL partners regarding scheduling and logistics activities. Resolve scheduling conflicts, service issues, and customer complaints in a timely and professional manner. Collaborate with regional logistics and warehouse teams to support efficient operational execution. Schedule internal staff based on geographic location, business needs, and workload requirements. Organize workflows, appointments, and scheduling activities through designated ERP platforms. Document all internal and external communications accurately within ERP and related systems. Communicate scheduling updates and changes to internal stakeholders to support effective time management and operational planning. Maintain confidentiality of sensitive patient, operational, and business information. Monitor scheduling activities to ensure accuracy, timeliness, and compliance with established procedures. Provide exceptional customer service while serving as a point of contact for patients and operational partners. Other Functions Assist with departmental reporting and administrative activities as needed. Support process improvement initiatives related to scheduling, logistics, and operational workflows. Participate in departmental meetings, training sessions, and professional development activities. Assist with special projects and cross-functional initiatives. Performs other related duties as assigned to support operational and business needs. JOB QUALIFICATIONS Skills and Abilities Required Strong customer service skills. Excellent written and verbal communication skills. Ability to multitask, prioritize responsibilities, and manage time effectively. Strong attention to detail and commitment to accuracy. Ability to collaborate effectively across departments to resolve operational challenges. Strong interpersonal communication and relationship-building skills. Highly organi…

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