Patient Logistics Operations Program Lead

Do you want to join an organization that invests in you as a Patient Logistics Operations Program Lead? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. Job Summary and Qualifications Under the leadership of the Corporate Director of Operations, Patient Logistics Centers (PLC), the Patient Logistics Operations Program Lead advances established PLC strategic priorities by planning, coordinating, and executing clinical and operational initiatives across PLC field locations and the corporate team. Working in close partnership with the Director, PLC field leaders and colleagues, corporate stakeholders, and appropriate division and facility partners, this position drives project development, implementation, execution, measurable outcomes, and accountability for assigned deliverables. The Program Lead applies registered nursing expertise to strengthen clinical workflows, patient safety, quality, standardization, and operational performance. In collaboration with the Director and technology partners, the Program Lead provides clinical and operational guidance to inform technology design, development, optimization, and implementation so solutions meet operational requirements, support end-user needs, and enable effective PLC workflows. The scope includes transfer center operations, Centralized Patient Placement (CPP), behavioral health (BH) patient placement and intake, and transport coordination center functions, as well as additional PLC services as organizational strategy and priorities evolve. What you will do in this role: Apply clinical judgment to support safe, timely transfer, placement, and intake workflows, including escalation and level-of-care coordination. Partner with PLC field leaders and colleagues to identify clinical risks and implement quality and patient safety improvements. PLC Operational Performance and Improvement Partner with the Director and PLC field leaders to advance established priorities through project planning, implementation, execution, and accountability. Analyze PLC performance, productivity, and workflow data; support measurable operational improvements. Collaborate with PLC field teams to standardize workflows, procedures, and escalation processes. Advise technology partners on clinical workflows and end-user needs; support solution development, testing, rollout, and adoption. Collaboration, Training, and Preparedness Collaborate with PLC field leaders, frontline colleagues, corporate teams, and other stakeholders as needed. Participate as a required member of PLC emergency preparedness and response efforts, including Emergency Operations Council activations, hospital evacuations, and other emergency events. Availability and active participation may be required overnight, on weekends, and outside normal business hours, as operational needs dictate. Support project and technology rollouts at PLC locations, divisions, and facilities, including travel as needed. Clinical judgment and patient safety; PLC and hospital operations knowledge; analytical problem solving; quality and process improvement; cross-functional collaboration; communication and presentation; change management; project coordination; organization and prioritization; professional accountability. What requirements you will need: Required: Minimum 3 years of relevant clinical nursing experience (3-7 years of relevant experience targeted). Demonstrated ability to coordinate multidisciplinary initiatives, assess clinical workflows, and use performance data to drive improvements. Preferred: Experience in patient logistics, transfer center operations, acute care, clinical operations, process improvement, or implementation of standardized workflows. Required: Bachelor's degree (undergraduate degree) and graduation from an accredited nursing program. Bachelor of Science in Nursing (BSN) preferred. Current, active, unrestricted …

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