Parts_ Admin

Position summary: Maintain, place and track status of daily orders of our Parts Department. Responsibilities: While responsibilities may vary, the following are general duties that may or may not be required of a particular employee in this position. Order Parts/Intake Parts Orders: Receive and ensure all orders are complete. Maintain and track back-order status of orders to reduce customer wait time. Core Returns Management: Return cores, document and load onto pallet. Track core returns to ensure proper credit applied. Errors Management: Pull, document Parts Order errors, 60-day returns; any parts ordered in error; shipped in error. Track to ensure proper credit applied. Invoice review: Charge freight to invoices and ensure freight is applied to customers. Perpetual inventory: Count and correct discrepancies. Able to communicate with vendors when issues with delayed orders or claims need to be processed. Need to account for the dollars paid out in our DMS accurately. Qualifications: Previous Tele-sales Experience is a Plus. Experience in a Parts Department with good understanding of inventory management – 2 years. Customer Service skills: Able to deal effectively with our customers. Dependable worker able to carry out a series of work instructions without constant supervision. Must be physically able to lift up to 20-30+ pounds regularly in order to stack and load parts onto pallets. Able to go up and down stairs throughout the day without difficulty. Ability to operate a forklift – which could account for up to 20% of time spent on this job duty. Computer literacy – Excel - able to navigate different programs for ordering, tracking and monitoring status or orders and returns. Skills: Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression – The ability to communicate information and ideas in speaking so others will understand. Speech Clarity – The ability to speak clearly so others can understand you. Speech Recognition – The ability to identify and understand the speech of another person. Written Comprehension – The ability to read and understand information and ideas presented in writing. Vision – The ability to see details at close range (within a few feet of the observer). Coordination - Adjusting actions in relation to others' actions. Time Management - Managing one's own time or the time of others. Attributes: Static Strength - The ability to exert maximum muscle force to lift (20-30+ lbs.), push, pull, or carry objects. Trunk Strength - The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. Sitting for long periods of time required for computer work, order, researching parts, etc. Going from sitting to standing repeatedly throughout the day. Experience and/or Education: High School Diploma (or GED or High School Equivalence Certificate); None This position is an indoor administrative position with a computer workstation accounting for approximately 80-90% of the workday. Exposure to outdoor conditions will be encountered for 10-20% of this incumbent’s workday as they are intaking and processing the parts to pallets.

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