Parts Warranty Administrator

JOB INFORMATION Requisition ID: 13881 Number of Vacancies: 1 Department: Materials Management (20000009) - Planning & Inventory Control (30000280) Salary Information: 80,353.00 - 100,445.80 Pay Scale Group: 07SA (CAN/S/J/07SA) Employment Type: Temporary Until June 2028 New or Existing Vacancy : Existing Weekly Hours: 35 Off Days: Saturday and Sunday Shift: Day Posted On : October 29, 2026 Last Day to Apply: November 10, 2026 The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides: Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future. Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone. Career Opportunity The TTC has an exciting temporary opportunity in the Materials Management – Planning & Inventory Control department. The Aftermarket Warranty Administrator is responsible for coordinating, processing, and tracking aftermarket warranty and core claims to ensure the TTC receives full and accurate compensation. The role includes reviewing warranty contract clauses, preparing and submitting claim documentation, maintaining detailed databases, and ensuring compliance with established warranty procedures. The position works closely with Distributed Inventory Control, Central Inventory Control, Inventory Planning, Purchasing & Sales, and other TTC departments, as well as with manufacturers and vendors on warranty-related matters. What You Will Do You will be responsible to review aftermarket and core warranty contract clauses to ensure TTC administrative and process requirements are met. The selected incumbent will ensure vendors and manufacturers comply with established warranty procedures and determine appropriate disposition of parts (return to vendor/manufacturer or scrap upon claim closure). Your role will include reviewing return requests/non-conformance reports (NCR’s), verifying return eligibility, tracking Return Material Authorizations (RMAs), and ensuring all required documentation is submitted accurately. Additionally, you will coordinate with vendors, purchasing, inventory management, commercial management, engineering teams and warehouse personnel to facilitate timely return shipments and maintain compliance with company policies In this role, you will review return requests/non-conformance reports (NCR’s), verify return eligibility, track Return Material Authorizations (RMAs), and ensure all required documentation is submitted accurately. Coordinate with vendors, purchasing, inventory management, commercial management, engineering teams and warehouse personnel to facilitate timely return shipments and maintain compliance with company policies You will arrange shipment of cores and parts to vendors and manufacturers as well as verify all required identification information (e.g., bus number, part description, failure details, serial numbers) is provided. You will request missing information from internal staff to complete warranty claims. You will compile and submit complete warranty claim packages to vendors and manufacturers, liaise with vendors and manufacturers to exchange required information, follow up on outstanding claims, and confirm approvals for part disposal. You will provide part information (e.g., serial number, purchase/repair date) to assist Materials Management with warranty disputes, enter warranty and core claim information into databases; track claim status and act r…

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