Parts Technician

Job Overview We are looking for a motivated, customer-focused Parts Technician to join our team in the hydrovac industry. This role is ideal for someone who enjoys working with customers, driving parts sales, coordinating shipping and receiving, and keeping inventory organized and accurate. As a key member of our team, you will help ensure customers receive the right parts, on time, while supporting the day-to-day operations of our parts department. You will play an important role in delivering excellent customer service, maintaining strong customer relationships, and keeping our hydrovac equipment and parts moving efficiently. Responsibilities Parts Sales & Customer Service Assist customers with identifying, sourcing, and purchasing parts for hydrovac trucks and related equipment. Respond to customer inquiries by phone, email, and in person in a timely and professional manner. Prepare quotations, process orders, and follow up on outstanding requests to support sales growth. Build and maintain strong customer relationships by providing knowledgeable, reliable, and solutions-focused service. Identify opportunities to recommend additional parts, accessories, and products based on customer needs. Work closely with service technicians, suppliers, and internal departments to ensure accurate and timely parts support. Shipping & Receiving Coordinate incoming and outgoing shipments, ensuring orders are picked, packed, and shipped accurately and on time. Receive, inspect, and verify incoming parts against purchase orders and packing slips. Prepare shipping documentation, arrange freight and courier pickups, and track shipments as required. Communicate shipment updates, delays, and order status to customers and team members. Maintain a clean, organized, and safe shipping and receiving area. Inventory Management Maintain accurate inventory records using the company’s inventory management system. Monitor stock levels and identify replenishment needs to minimize shortages and excess inventory. Assist with purchasing, parts sourcing, and supplier coordination. Perform cycle counts and participate in regular physical inventory audits. Investigate inventory discrepancies and ensure parts are properly labeled, stored, and accounted for. Help maintain an organized warehouse to support efficient order fulfillment and easy parts identification. Skills Previous experience in parts sales, inventory management, shipping and receiving, or a similar role. Experience in the hydrovac, heavy equipment, trucking, automotive, or industrial equipment industry is considered an asset. Strong customer service and communication skills, with a professional and positive attitude. Sales-oriented mindset with the ability to recognize customer needs and identify opportunities. Excellent organizational skills and attention to detail. Comfortable using computers, inventory systems, email, and Microsoft Office applications. Ability to multitask, prioritize workloads, and work effectively in a fast-paced environment. A proactive, dependable team player who takes ownership of tasks and follows through on commitments. Ability to safely lift and handle parts and materials as required. Ability to operate forklifts safely and efficiently in a warehouse setting Excellent organizational skills with the ability to multitask effectively in a fast-paced environment Strong customer service orientation with effective communication skills What We’re Looking For The ideal candidate is someone who takes pride in helping customers, enjoys problem-solving, and understands the importance of having the right parts available when they are needed. You are organized, resourceful, and comfortable balancing customer service, sales, shipping, and inventory responsibilities. You understand that in the hydrovac industry, equipment downtime can be costly, and providing fast, accurate, and dependable parts support makes a real difference to our customers. What We Offer Competitive compe…

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