Parts Technician
HitachiAftermarket Parts TechnicianLocation: Michigan City, INThe CompanyWe build the machines that power industry. We are Hitachi Global Air Power, a leading global industrial compressed air manufacturer driving the innovations that keep the world moving.From our headquarters in Michigan City, Indiana, our compressed air solutions power manufacturing operations all around the globe; from food and bevera
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ge to life-saving pharmaceuticals and cutting-edge semiconductor chips. Our portable compressors provide the air power to build roads and bridges, lay pipelines and aid in oil and gas mining and production.We are a team of innovators, engineers, and quality experts with a shared vision to create the next generation of efficient, environment-forward compressed air solutions that meet the demands of today, while boldly contributing to a sustainable, circular economy.
With more than 60 years of legacy and trusted performance through our brands - Hitachi, Sullair, and Champion (Australia), we are proud of our reputation for reliability, durability, and performance and groundbreaking engineering.Join us in building a future where your work has an impact.
At Hitachi Global Air
Power, you'll be part of a global network that's shaping the future of industrial power.Summary of the Position:A highly visible role supporting spare parts customer inquiries for all current production equipment, as well as all legacy products.Duties and Responsibilities:Perform product technical assistance, including but not limited to, quotations and part number identification.Research product bills of material, product manuals, and engineering drawings when necessary to ensure quoting accuracy.Work with Supply Chain team or vendors to procure updated product cost, lead times, and/or specifications in order to satisfy quotation requests.Establish list prices and perform spare parts set-up activities in ERP system.Achieve customer service operating metrics, such as call center response time (GOS), aban