Parts Support Specialist I

Viking Masek - Simple in Motion Viking Masek Packaging Technologies provides innovative packaging automation for food, beverage, health, medical, and consumer goods manufacturers globally. We offer advanced solutions like vertical form fill seal (VFFS), premade pouch, stick pack machines, flow wrapping equipment, case packers, and cartoners. At Viking Masek we focus on innovation and integration, delivering complete packaging automation solutions to optimize production lines worldwide. When you join us, you'll find: Purpose-driven work that makes a real difference in communities around the globe. Career growth and development opportunities designed to help you achieve your potential. A supportive, inclusive culture where collaboration and creativity thrive. Be part of something bigger. At Viking Masek, your contributions will ripple far beyond the workplace - creating lasting change. Job Description: Job Description: The Parts Support Specialist I is an entry-level position responsible for supporting customers with parts inquiries, order processing, and general parts coordination for Viking Masek’s packaging equipment, including VFFS machines, rotary fillers, and stick pack machines. This role focuses on delivering responsive customer service, maintaining accurate parts orders and inventory records, and developing foundational technical knowledge of Viking Masek machinery and components. Working alongside experienced team members, the Parts Support Specialist I will gain hands-on experience with parts identification, ERP systems, and order management while building the skills needed for continued growth within the Parts Department. What You’ll Do Support Customers: Respond to customer and technician inquiries by phone and email, helping identify the correct replacement parts and providing timely, professional support. Process Parts Orders: Accurately enter and manage customer and technician parts orders, prepare quotes, assist with invoicing, and provide order status updates while following established procedures. Build Technical Knowledge: Develop an understanding of Viking Masek machinery, parts catalogs, machine schematics, bills of materials (BOMs), and parts compatibility to support accurate parts identification and recommendations. Maintain Inventory Accuracy: Assist with inventory checks, ERP system updates, and parts documentation while identifying and reporting discrepancies to support accurate inventory records. Collaborate & Communicate: Work closely with team members and other departments to review orders, resolve customer questions, ensure accuracy, and support overall department goals. Learn & Grow: Participate in training, follow established processes, and continuously develop product knowledge, technical skills, and customer service capabilities. Qualifications 0–2 years of experience in customer service, technical support, or parts operations. Previous experience in a manufacturing, packaging, or technical environment is a plus. Strong verbal and written communication skills with a customer-focused approach. Excellent organizational skills and attention to detail. Ability to multitask, prioritize responsibilities, and maintain accuracy in a fast-paced environment. Basic understanding of mechanical systems or a willingness to learn technical concepts. Strong problem-solving skills and the ability to follow established processes. Proficiency in Microsoft Office, including Outlook, Word, and Excel. Desired Skills Experience with ERP systems such as SAP, Oracle, Epicor, or similar platforms. Familiarity with CRM systems such as Salesforce. Previous experience with order entry, inventory management, parts coordination, or technical customer support. Ability to interpret basic mechanical drawings, schematics, or parts lists. Why work at Viking Masek: At Viking Masek we believe our people are our greatest asset. We strive to create a workplace where employees feel valued, supported, and excited to g…

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