Parts Support Specialist

Code number: J000021959 Entry level: Professionals Location: Atlanta Organization: Porsche Cars North America Tasks Tasks Tasks Position overview Porsche Parts Business Operations is a core profitability, customer satisfaction and dealer efficiency driver for Porsche Cars North America (PCNA) and its network of authorized dealer franchise partners. Key responsibilities include supply chain management, genuine parts sales, dealer partner support and communication management for the parts business in the US market. This center of competency facilitates the flow of genuine parts to authorized Porsche dealers, who sell to retail customers, independent repair facilities, and collision repair facilities. Porsche Cars North America Parts Operations seeks a parts specialist to help manage a rapidly growing parts operation that serves a growing fleet of Porsche vehicles operating on US roadways. This role requires an individual who can operate independently within established business guidelines, exercise sound judgment, and deliver timely solutions to dealers for often complex customer relevant supply chain challenges. The Parts Support Specialist serves as a primary point of contact for complex dealer support activities related to parts ordering, supply chain operations, inventory availability, transportation, and order management. The successful candidate will manage assigned responsibilities with a high degree of autonomy, prioritize competing business needs, and collaborate cross-functionally to ensure exceptional service performance while meeting operational KPI objectives. This position requires strong analytical skills, customer focus, problem-solving capability, and a continuous improvement mindset to support both dealer satisfaction and operational excellence. This role is classified as a Band 2A. Roles & responsibilities Primary responsibilities: Independently manage assigned dealer support activities and act as a primary point of contact for parts operations inquiries and issue resolution. Deliver a consistently high level of customer service to Porsche dealer partners while managing workload against established service-level expectations and operational KPIs. Respond to dealer inquiries regarding parts availability, order status, shipment tracking, ETA management, VOR orders, damage claims, transportation issues, and operational processes. Prioritize and manage competing dealer requests and operational issues with minimal supervision, ensuring timely and effective resolution. Maintain clear, professional, and proactive communication with dealers and internal stakeholders throughout the resolution process. Independently manage dealer support cases from intake through resolution, exercising judgment to determine appropriate actions, coordinate stakeholders, and achieve established response and closure targets. Process dealer-to-dealer parts trades, ensuring proper transaction management, coordination, and financial reconciliation. Administer inbound parts allocation activities supporting campaigns, recalls, and other business-critical initiatives. Manage special parts returns and withdrawal programs, ensuring compliance with established processes and timelines. Support day-to-day parts supply chain operations through effective coordination with distribution centers, logistics providers, field teams, and Porsche AG stakeholders. Exercise independent judgment to evaluate operational issues, determine appropriate corrective actions, and resolve dealer concerns. Investigate and resolve complex dealer escalations requiring coordination across multiple functional areas. Analyze recurring operational issues, identify root causes, and recommend practical solutions that improve service performance and dealer satisfaction. Balance customer needs with operational constraints while making decisions that support business objectives and established policies. Monitor and manage assigned operational performance metrics and KPI objectives re…

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