Parts Specialist - Bobcat of Hagerstown

Crownstone Equipment is seeking an experienced Parts Specialist to join our team. This role is ideal for a knowledgeable parts professional with a strong background in heavy equipment, construction equipment, agricultural equipment, or automotive parts who thrives in a fast-paced dealership environment. The successful candidate will leverage their technical expertise to identify and source the correct parts, manage inventory, support service operations, and deliver exceptional customer service. This position requires a self-motivated individual who can work independently, solve problems efficiently, and build lasting relationships with both customers and internal teams. Company Description Crownstone Equipment, an affiliate of McGrew Management Company, is a leading dealership proudly representing premium brands such as Bobcat®, Toro®, Echo®, and Stihl®. With multiple locations across Pennsylvania (Reading, Lancaster, York) and Maryland (Frederick, Hagerstown), Crownstone is committed to delivering exceptional equipment, service, and customer support. Our team takes pride in professionalism, collaboration, and care — serving customers like family and building lasting partnerships in the construction and landscaping industries. What McGrew Management Company Offers You A growing company with opportunities for career advancement Comprehensive medical benefits for full-time employees Dental, vision, life, and disability insurance for full-time employees 401(k) retirement plan with company match Paid holidays for full-time employees Paid time off for full-time and part-time employees Employee Assistance Program (EAP) Exclusive employee discounts & access to year-round employee merchandise store Supportive, team-oriented workplace culture Role Description The Parts Specialist is responsible for the day-to-day operation of the branch parts department, serving as a trusted resource for customers, technicians, and the sales team. This position requires a high level of product knowledge, attention to detail, and the ability to accurately identify, source, and manage parts for a wide variety of equipment. The ideal candidate has prior dealership or heavy equipment parts experience and is committed to providing exceptional service while maintaining efficient inventory control and operational excellence. Essential Duties & Responsibilities Utilize technical knowledge and manufacturer parts catalogs to accurately identify and source parts for customer and service needs. Develop and maintain strong customer relationships by providing expert recommendations and timely follow-up. Manage inventory accuracy through cycle counts, stock organization, and inventory reconciliation. Coordinate with vendors and manufacturers regarding special orders, backorders, warranty parts, and returns. Work closely with service technicians to ensure parts availability and minimize equipment downtime. Monitor inventory trends and recommend stocking levels based on demand and seasonal needs. Resolve customer concerns and parts-related issues in a professional and timely manner. Maintain accurate records of inventory transactions, sales, and purchase orders. Support branch operations and mentor less experienced team members as needed. Perform all other duties as assigned. Educational & Experience Requirements High school diploma or equivalent. Three (3) or more years of experience in a dealership parts department or a related heavy equipment, construction equipment, agricultural equipment, or automotive parts environment required. Demonstrated knowledge of parts identification, inventory management, and customer service best practices. Ability to interpret parts diagrams, technical manuals, and manufacturer catalogs. Strong computer skills and experience with dealership management systems. Excellent organizational, communication, and problem-solving skills. Ability to prioritize multiple tasks while maintaining a high level of accuracy. Prefer…

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