Parts Specialist
FAE USAParts Specialist Reports to Parts Sales Manager Overview of FAE USA Inc. FAE USA specializes in the design and manufacturing of premium quality mulching heads, land clearing equipment and road construction equipment. FAE forestry mulcher systems are designed to provide the lowest operational cost and highest productivity. As a customer driven company with strong engineering capabilities, FAE thrives on the design and continuous improvement of Forestry/Land Clearing and Road equipment. FAE began in 1989 when a small group of professionals with extensive experience in the forestry industry teamed up with the leading edge on engineering design, quality orientation, low cost operation equipment with high productivity. Today, after 30 years of activity, FAE is the largest and most recognized mulcher manufacturer and road construction heads in the world. Job Responsibilities The Parts Sales Representative is responsible for effectively and efficiently assisting customers by phone to facilitate parts sales based on the customer’s needs. This person will be responsible for researching parts, providing superior service to ensure customer satisfaction, and effectively communicating with customers to maximize parts sales and customer satisfaction. Provides exceptional customer service by assisting customers via phone and email to locate needed parts using in-house software in a timely and efficient manner, helping to minimize customer downtime. Also offers technical advice as needed to meet customer needs. Accurately enters data into database system for billing and inventory purposes. Assists sales staff with parts ordering, researching and tracking parts using in-house software. Investigates and manages customer complaints in a professional and diplomatic manner ensuring timely resolution according to company guidelines. Obtains adequate information and properly documents all information received. Assists warehouse in times of need with pulling, filling, stocking and shipping customer orders. Inventory Management Qualifications/Requirements Minimum of 2 years of parts sales for heavy equipment industry (skid steer, bulldozer, excavators, tractors, attachments, etc.) and customer service-related experience required Knowledge of heavy equipment/construction equipment is preferred. Extremely organized with excellent written and oral communication skills. Associate Degree is preferred Mechanical aptitude required Ability to provide exceptional customer service to ensure high customer satisfaction and instill customer confidence Ability to communicate technical information to non-technical personnel Ability to pass certification and operate a forklift Skills in Microsoft Office, Word, Excel and Outlook Attributes / Soft skills Demonstrates high emotional intelligence (EQ), including self-awareness, empathy, and the ability to navigate complex interpersonal and customer interactions. Proven ability to read situations, adapt communication style, manage conflict constructively, and build trust with customers and company leadership. Open-minded with a proactive attitude toward learning, continuous improvement, and adapting to new challenges, demonstrates a willingness to learn, grow, and continuously improve both technical knowledge and commercial effectiveness Strong listening skills with the ability to understand customer needs and internal feedback and translate them into effective actions. Strong willingness to be part of a winning team, actively contributing and collaborating as a committed team member rather than operating independently. Compensation Hourly Location Flowery Branch, GA Business Hours Monday – Friday, 8:00 am – 5:00 pm Benefits Paid Medical, Dental, Vision Insurance (employee only) Paid Life and Disability Insurance (employee only) 401K with 6% FAE match Paid two (2) weeks vacation, six (6) PTO days per calendar year Paid Holidays Paid Employee Development Program Commission