Parts Specialist
ConfidentialDescription: Hammer & Steel Global, LLC, founded in 1989, is a leading supplier of pile driving and drilling equipment for foundation and shoring construction projects in the United States of America. Hammer & Steel seeks to hire a Parts Specialist to join our team in Green Cove Springs, FL . The Parts Specialist supports customers and the company’s service department by identifying, pricing, ordering, and supplying parts for a diverse fleet of construction equipment. This role maintains accurate inventory, prepares quotes, processes warranty claims, and builds productive relationships with customers and vendors. Shift: Monday-Friday 6:30am-4:00pm Hammer & Steel provides competitive wages, a generous benefit package and the chance to work with great people. Key Responsibilities Provide customers and the service department with accurate information about parts, including availability, pricing, features, compatibility, and benefits. Identify the correct parts for equipment using manufacturer catalogs, parts databases, equipment serial numbers, and other available resources. Build and maintain professional relationships with customers and vendors through phone, email, and in-person communication. Support parts sales by understanding customer needs, recommending suitable options, preparing quotes, and following up on requests. Monitor parts pricing, inventory levels, sales activity, and other relevant data to support accurate quoting and effective inventory management. Prepare customer quotes and process parts orders accurately and promptly. Order, receive, inspect, stock, and ship parts inventory; resolve discrepancies or damaged and incorrect shipments as needed. Maintain an organized, clean, and safe parts department, ensuring parts are properly labeled, stored, and easy to locate. Track inventory levels and communicate replenishment needs to help maintain appropriate stock availability. Process and track parts warranty claims, ensuring required documentation is complete and claims are followed through to resolution. Coordinate with the service department, vendors, and customers to address parts availability, order status, returns, and warranty questions. Organize and conduct the annual physical inventory, including preparation, counting, reconciliation, and reporting of discrepancies. Follow company procedures for purchasing, inventory control, shipping, returns, and recordkeeping. Perform other related duties as assigned. Compensation & Benefits - Highly competitive wages: $25 - $30 per hour based on experience Medical, Dental, Vision, and Short-term disability insurance Generous company funded Profit Sharing Plan 401K with company match Paid time off (PTO), Seven (7) Company Paid Holidays, and Paid Sick Leave Company paid Life, Long Term Disability, and AD&D insurance $200 per year work boot/ safety shoes allowance Company provided uniforms and laundering services Requirements: Skills and Qualifications High school diploma or equivalent preferred. Experience in parts sales, inventory control, customer service, or a related field preferred. Familiarity with construction equipment, heavy machinery, or equipment parts is an advantage. Comfortable using computers and learning inventory, point-of-sale, or parts-catalog systems. Strong communication, customer service, organization, and problem-solving skills. Accurate data-entry and recordkeeping habits, with strong attention to detail. Ability to manage competing priorities and follow up on customer and vendor requests.