Parts & Service Manager (Operations Manager)

The employer has identified this position as a safety-sensitive position and requires pre-employment drug screening, including for non-psychoactive THC. About Our Dealership Bretz RV & Marine is a family-owned dealership group with a deep-rooted history in the outdoor adventure industry. Founded in 1967 in Missoula, Montana, we started with a single location. Over the years, we've grown into one of the largest RV and marine dealerships in the region, with multiple locations across Montana, Idaho, and Washington. Despite our growth, we've remained true to our mission of helping families go camping and boating, enjoy the outdoor lifestyle and get back out quickly when the unexpected happens. We continue to make decisions based on our core values—passion, teamwork, growth, family, and profitability—ensuring that every customer receives a world-class purchasing and ownership experience. Our success is built on our people. We invest in training, career development, and fostering a culture where every team member feels valued. Whether you're on the sales floor, in the service bay, or behind the scenes, you play a crucial role in helping our customers create lifelong memories. At Bretz RV & Marine, we don't just sell boats and RVs—we help families embark on their next great adventure. If you're looking for a workplace that values teamwork, customer service, and a shared love for the outdoors, you've found it. Bring your leadership experience. We’ll teach you the RV and marine business. You know how to bring people together, solve problems, and turn a busy day into progress. Put that experience to work helping families get out camping and boating. Bretz RV & Marine is looking for a hands-on leader to help build our parts and service operation in Pasco. We’re a small, developing store with a team to grow and real work to do. You’ll develop people, improve how the work gets done, and help customers get back to the adventures they bought their RV or boat to enjoy. Bring at least three years of leadership experience, a practical problem-solving mindset, and a record of helping people succeed. No automotive, RV, marine, or powersports experience is required. WHY CONSIDER BRETZ? A team you can help build. Coach people, establish good routines, and see the results of your leadership in the operation and with customers. Support while you learn. You’ll have established operating systems, significant training, and direct access to our regional operations director. We expect onboarding to include time at another Bretz store so you can see how we work. Responsibility with a clear framework. You’ll lead day-to-day parts and service operations, report to the regional operations director, and work alongside the store’s General Sales Manager. Work connected to getting outside. We help families go camping and boating, enjoy the outdoor lifestyle, and get back out quickly when the unexpected happens. What You’ll Lead Build, coach, and develop technicians, advisors, and support staff. Set clear expectations, recognize good work, and address problems respectfully Keep work moving through service scheduling, parts coordination, warranty follow-through, inspections, reconditioning, and delivery preparation Find bottlenecks, ask good questions, make sound decisions, and follow through until the solution works Help customers understand what’s happening, what comes next, and who owns the next step Prepare the team to give customers clear, confident RV and boat show-throughs Use operating results to improve capacity, repair quality, customer experience, and profitability while supporting safe work practices What You Bring At least three years of leadership experience, including coaching people, organizing work, and taking responsibility for results A problem-solving mindset. You stay curious, look for the cause, and help your team move from frustration to action A hands-on approach. You spend time alongside your team, understand the work, and help remove obsta…

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