Parts & Service Manager

Parts & Service Manager — Appleton, WI Full-time | $55,000–$65,000 base salary plus uncapped, performance-based commission Bobcat Plus is looking for a hands-on Parts & Service Manager to lead our Appleton parts and service operations and oversee rental performance. This is a working manager position: you’ll help customers at the counter, sell parts and service, keep repair work moving, and coach the team as the business grows. We serve contractors, municipalities, agricultural businesses, and residential customers across Wisconsin with compact construction equipment, parts, service, and rentals. What you’ll do Sell parts and service, respond to customer needs, and follow up on estimates to secure repair work. Build customer relationships and develop preventive maintenance opportunities. Schedule technicians, prioritize repairs, and keep customers informed about progress and completion dates. Review work orders for accurate documentation and prompt billing. Monitor billed labor, technician productivity, service gross profit, and customer satisfaction. Manage parts ordering, receiving, inventory accuracy, pricing, and margins. Coordinate with suppliers to keep needed parts available while controlling excess inventory. Oversee rental utilization, equipment readiness, and coordination between rental and service. Maintain a safe, organized parts and service operation. Help hire, train, and develop technicians and parts personnel as the Appleton location grows. What we’re looking for At least 3–5 years of experience in construction equipment, heavy equipment, agricultural equipment, dealership parts, or service operations. Experience supervising a parts or service team preferred. Confidence working directly with customers, selling solutions, and following through on commitments. Strong organization and communication skills, with the ability to manage changing priorities. Experience with inventory and dealership management systems, or the ability to learn them quickly. A practical, hands-on leadership style and a focus on improving results. Compensation and benefits Base salary: $55,000–$65,000, based on experience Commission: Uncapped and performance based, tied to parts sales growth, service gross profit, rental performance, and GME equipment sales Earning potential: $65,000+ annually, based on performance Health, dental, and vision insurance 401(k) with company match Paid time off Growth opportunities within a multi-location dealership If you enjoy leading from the floor, taking care of customers, and building a stronger parts and service business, we’d like to hear from you. Pay: $55,000.00 - $65,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work Location: In person

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