Parts & Service Coordinator

Job Summary Ozark Trailer Sales is seeking an organized, dependable and self-motivated individual to join our Parts & Service Department as a Parts & Service Coordinator. This position plays an important role in keeping our service department organized and running efficiently. The ideal candidate will be comfortable managing several responsibilities at once, keeping accurate records, working with technicians and assisting customers when needed. This is a great position for someone who is highly organized, takes initiative, enjoys helping others and takes pride in keeping things running smoothly behind the scenes. Duties Manage and maintain accurate parts inventory Receive, organize and track incoming parts Issue parts and supplies to service technicians and accurately record their use Help ensure parts used on repair jobs are properly documented Monitor inventory levels and assist with identifying parts that need to be reordered Prepare, submit and track manufacturer warranty claims Maintain organized warranty documentation and follow up on outstanding claims Assist with service and parts paperwork, recordkeeping and other administrative duties Assist customers in person and by phone with parts and service questions Help coordinate communication between customers, technicians and management Maintain an organized and professional parts and service office Assist the Parts & Service Department with other duties as needed Requirements Highly organized and able to keep accurate records Self-motivated and able to identify what needs to be done without constant supervision Detail-oriented , especially when working with inventory, paperwork and warranty claims. Customer-service focused and willing to help customers find solutions Comfortable working with computers and learning new software Able to communicate effectively with customers, technicians, vendors, and coworkers Able to manage multiple tasks and priorities in a busy work environment Dependable and consistent Willing to learn about trailers, tractors, mowers, parts, and service operations Previous experience with inventory management, bookkeeping, parts, service departments, warranty processing, QuickBooks, or administrative work is helpful but not necessarily required for the right candidate. About the Position This position can best be described as a combination of a parts coordinator, service receptionist, inventory clerk, and administrative assistant . You will help keep the Parts & Service Department organized while making sure our technicians have what they need and our customers receive prompt, professional assistance. We are looking for someone who wants to take ownership of their responsibilities and become an important part of our team. Expected hours: 40.0 per week Benefits: 401(k) 401(k) matching Dental insurance Life insurance Paid time off Parental leave Retirement plan Vision insurance Work Location: In person

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