PARTS & SERVICE COORDINATOR

Company Overview EDGE1 Equipment Rentals has been proudly serving the Canadian construction, industrial and “do‑it‑yourself” markets for over two decades. Established with a motto of “Built on strength + determination,” the company has developed a reputation for delivering high‑quality equipment, best‑in‑class service, and strong customer relationships. From our two locations in Ontario — Hamilton (330 Fruitland Road) and Mississauga (1252 Shawson Drive) — we support contractors across residential and commercial construction, renovation, road and civil works. Summary EDGE1 Equipment Rentals is looking for an experienced, organized and motivated Parts & Service Coordinator to join our Hamilton team. MUST HAVE EXPERIENCE WITH CONSTRUCTION EQUIPMENT. This is a hands-on position in a busy construction equipment rental and service environment. We are looking for someone who can coordinate daily service activities, manage parts orders, maintain accurate work orders and communicate effectively with mechanics, suppliers and customers. The successful candidate must be comfortable handling multiple priorities, following up on outstanding repairs and ensuring that parts and service operations run efficiently.. Key responsibilities: Service Coordination Answer incoming service calls and customer inquiries. Open, update and close service work orders. Coordinate daily repair schedules for shop and mobile service mechanics. Communicate with customers regarding equipment breakdowns, repairs and service requirements. Schedule preventative maintenance and equipment inspections. Follow up with mechanics on repair progress and outstanding work orders. Ensure labour hours, parts used and repair details are accurately recorded. Coordinate with rental, dispatch and operations staff to prioritize equipment repairs. Maintain accurate service records and equipment maintenance histories. Ensure completed work orders are reviewed and processed for invoicing. Parts Coordination & Inventory Source, price and order parts for construction and heavy equipment. Communicate with suppliers regarding pricing, availability and delivery times. Prepare and process purchase orders. Receive parts and verify quantities against supplier invoices and packing slips. Maintain accurate parts inventory and stock levels. Monitor outstanding parts orders and follow up on backorders. Coordinate parts requirements with shop and field mechanics. Identify incorrect, damaged or defective parts and arrange returns or warranty claims. Maintain organized parts records and supplier information. Assist with inventory counts and stock reconciliation. WHAT WE'RE LOOKING FOR Previous experience in parts, service coordination, equipment rental, heavy equipment, trucking or a related industry is strongly preferred. General knowledge of construction equipment, mechanical parts and maintenance procedures. Experience sourcing and ordering equipment parts. Ability to understand parts diagrams, equipment model numbers and serial numbers. Experience preparing purchase orders, service work orders and repair estimates. Strong organizational skills and attention to detail. Excellent telephone and customer-service skills. Ability to coordinate multiple mechanics, service requests and parts orders. Confident communicating with suppliers, customers and internal staff. Good computer skills, including Microsoft Outlook and Excel. Experience with inventory management or service software is an asset. Experience with Texada is a strong asset. Ability to work independently and take responsibility for assigned tasks. To apply: Send your resume and a cover letter to accounting @edge1.ca . Please indicate the position you are applying for in the subject line. Job Type: Full-time Pay: $40,000.00-$55,000.00 per year Benefits: Dental care Extended health care Life insurance On-site parking Work Location: In person

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