Parts Sales Associate

Parts Specialist Birds of Prey Motorsports | Caldwell, Idaho Position Overview Birds of Prey Motorsports is looking for a motivated, customer-focused Parts Specialist to join our team. The Parts Specialist is responsible for assisting customers and technicians with parts identification, sales, ordering, inventory management, and maintaining an organized and efficient parts department. The ideal candidate is knowledgeable, detail-oriented, dependable, and passionate about powersports. This position requires someone who can deliver excellent customer service while supporting the sales and service departments to keep dealership operations running smoothly. Key Responsibilities Customer Service & Parts Sales Assist customers with identifying and purchasing the correct parts, accessories, and apparel. Provide knowledgeable recommendations on OEM and aftermarket parts and accessories. Build relationships with customers and provide a positive buying experience. Answer incoming phone calls, emails, and online parts inquiries promptly. Follow up on special orders, backorders, and customer requests. Identify opportunities to increase parts and accessory sales through add-on recommendations. Inventory & Ordering Place and manage parts orders through OEM and aftermarket suppliers. Receive, inspect, and properly stock incoming inventory. Maintain accurate inventory counts and proper parts organization. Monitor inventory levels and communicate stocking needs to management. Assist with cycle counts and scheduled physical inventories. Process returns, warranties, and parts credits according to dealership procedures. Maintain accurate records of special orders and customer deposits. Service Department Support Work closely with service technicians and service advisors to identify and source parts needed for repairs. Ensure parts are properly pulled, staged, and available for scheduled service work. Communicate delays, backorders, and availability issues to the service department. Assist with parts lookup for repair orders and warranty claims. Help minimize technician downtime by ensuring parts are available when needed. Department Organization & Operations Maintain a clean, organized, and professional parts counter and showroom. Properly label, display, and merchandise parts and accessories. Assist with seasonal promotions, sales events, and department merchandising. Follow dealership processes for invoicing, receiving, transfers, and inventory control. Work toward achieving department sales and gross profit goals. Qualifications Previous parts, automotive, motorcycle, or powersports experience preferred. Knowledge of ATVs, side-by-sides, motorcycles, snowmobiles, or personal watercraft is a plus. Strong customer service and communication skills. Ability to use computers, inventory systems, and OEM parts lookup systems. Strong organizational skills and attention to detail. Ability to multitask in a fast-paced environment. Self-motivated with a positive attitude and willingness to learn. Ability to work as part of a team and support other dealership departments. Performance Expectations Provide excellent customer service and build lasting customer relationships. Meet individual and department parts sales goals. Maintain accurate inventory and minimize ordering errors. Maintain timely communication with customers and internal departments. Support service department efficiency through accurate and timely parts fulfillment. Maintain a clean, organized, and professional department. Demonstrate accountability, teamwork, and a strong work ethic. Physical Requirements Ability to stand and walk for extended periods. Ability to lift and move parts and merchandise weighing up to 50 pounds. Ability to bend, reach, and organize inventory. Ability to work in a dealership and warehouse environment. What We Offer Competitive compensation based on experience. Opportunities for growth and advancement. Employee discounts. A team-oriented work environment. The opp…

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