Parts Purchasing and Service Coordinator

Parts Purchasing and Service Coordinator Company: Ameripak Inc. Location: La Grange, Kentucky Pay: $18.00–$26.00 per hour, based on experience Job Type: Full-time, in person Help customers get the parts and service that keep production moving. Finding a replacement part sometimes takes a quick supplier call. Other times, it takes research, questions, and persistence. At Ameripak, you’ll handle both—and help coordinate the service work that keeps our customers’ packaging equipment running. We’re looking for someone who enjoys finding answers, organizing details, and following through. You’ll work with customers, suppliers, and field technicians to move parts orders and service requests from the first call through completion. What you’ll do Find the right parts. Gather equipment and component information, research manufacturers, cross-reference part numbers, and investigate options for discontinued or difficult-to-find items. Work with suppliers. Request quotes, compare pricing and availability, confirm lead times, and follow up when information or deliveries are overdue. Coordinate purchasing and deliveries. Create and submit purchase orders, track open orders and backorders, and arrange shipments to customers, technicians, and job locations. Schedule service. Coordinate technician appointments and travel when needed, keeping customers and technicians informed as plans develop or change. Prepare technicians for the job. Organize work orders, customer concerns, equipment details, and supporting information before service visits. Keep customers informed. Provide clear updates about parts availability, delivery timing, service appointments, and job progress. Close the loop. Maintain accurate parts and supplier records, collect completed service documentation, and communicate with sales, operations, and accounting as needed. What will help you succeed You keep track of details and follow up until an issue is resolved. You’re comfortable researching unfamiliar products and asking questions to get accurate answers. You communicate clearly and professionally by phone and email. You can manage several open requests and adjust priorities as needs change. You’re comfortable using spreadsheets, email, online research tools, and business software. You’re dependable, curious, and willing to learn our equipment and procedures. Experience in parts, purchasing, maintenance support, service coordination, dispatch, logistics, or customer service is helpful. Mechanical or industrial equipment knowledge is a plus, but it is not required. Training will be provided. What success looks like Orders are accurate, customers receive timely updates, technicians have the information they need, and open requests keep moving toward completion. Why Ameripak? Ameripak is a veteran-owned industrial packaging company that has served manufacturers and industrial businesses since 1986. We provide packaging equipment, replacement parts, packaging supplies, and field service. We’re a small, experienced team where individual contributions matter. The part you locate or service visit you coordinate can help a customer get critical equipment back into production. You’ll have the opportunity to take ownership of your work and build practical skills in purchasing, supplier relationships, industrial parts, and service coordination. Apply through Indeed with your resume. Ameripak Inc. is an equal opportunity employer. Pay: $18.00 - $26.00 per hour Expected hours: 40.0 per week Work Location: In person

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