Parts Professional - NAPA Auto Parts

Job Summary As a Parts Professional, you’ll help customers find the right automotive parts and accessories, answer product questions, and keep store operations moving. You’ll combine customer service and retail sales with practical knowledge of vehicle systems, maintenance, and repair. Your impact: Accurate recommendations and dependable order fulfillment help customers and automotive service teams complete repairs and get vehicles back on the road. Responsibilities Assist customers in person and by phone; use clear communication, professional phone etiquette, and customer relationship building to understand their needs. Recommend parts and accessories using automotive diagnostics knowledge, mechanical knowledge, and mechanical troubleshooting; support automotive repair, vehicle maintenance, and automotive service needs. Process sales, returns, and orders using point-of-sale (POS) systems; handle cashiering, cash handling, retail math, and order fulfillment accurately. Support inventory management and control, stocking, and automotive parts management; use computer tools Contribute to sales management, retail sales, automotive parts sales, and marketing efforts; apply negotiation skills and maintain organized, customer-focused service. Experience Customer service, sales, cashiering, or retail experience is useful; automotive parts sales, auto parts and accessories sales, or dealership experience is a plus. Knowledge of automotive parts and accessories, vehicle systems, maintenance, or automotive repair is preferred. Automotive diagnostics experience is helpful. Strong communication, client communication, math, and organizational skills support success in this role. Inventory management, inventory control, stocking, POS, and Microsoft Office experience are valued Pay: From $15.00 per hour Work Location: In person

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