Parts Manager (Heavy Duty Parts)

Fort Garry Industries (FGI) is Canada's most trusted truck and trailer parts, sales and service provider. With over 100 years of service under our belt, we are always expanding and looking for talented and motivated people to join our team and help with our continued success! Joining FGI means being part of a forward-thinking team shaping the future of the transportation industry. Our WINNIPEG branch has an exciting opportunity for a PARTS MANAGER to join the team! What you will do: The Parts Manager is responsible for overseeing direct customer sales within the branch and leading their team to meet sales goals. You will work with your team members to deliver a high-quality customer experience that exceeds customer expectations through the following tasks: Oversee counter sales operations by responding to changing workloads, and establishing, monitoring, and managing department goals Lead a team to uphold FGI’ customer service standards and core values Oversee and manage warranty claims, returns, back orders, and on-hold invoices, and ensure credits are issued to customers on confirmed warranty claims Coordinate with FGI team members to add or delete product categories, product lines, SKUs, and stocking quantities for the branch and manage obsolete inventory Support annual inventory count and maintain inventory organization including over-sold product and stock transfer system Hire and onboard counter sales employees Manage employee performance and attendance and conduct performance evaluations. Hold regular staff meetings and toolbox talks to address safety, productivity, and loss prevention. Other duties as assigned\ What we require: 3+ years of working experience as a parts manager or a similar role in similar industry combined with demonstrated sales and inventory experience preferred. Previous experience in high volume customer service in retail, industrial, wholesale, automotive, or heavy-duty parts sales preferred. Must have open availability including Saturdays Proficient with Microsoft Office and other standard office equipment Excellent customer service skills Strong communication skills, including both written and verbal Team-oriented, adaptable, with a commitment to safety excellence Physical requirements for the role include What we offer: Competitive Wages PLUS Yearly bonus! Great Benefits -Health, Dental, Vision, and much, much more RRSP Matching Health Spending Account Paid sick days and Short-Term Disability Benefits Discount on gym membership Retirement Perks And an overall great place to be! Fort Garry Industries welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. Fort Garry Industries is committed to the principle of Employment Equity. It is our goal to achieve a workforce that is reflective of the citizens we serve. Employment Equity promotes the principles of fairness, merit and equitable employment representation. Fort Garry Industries values diversity in the workplace. Women, Indigenous People, Visible Minorities and Individuals with Disabilities are encouraged to apply and self-identify. The more inclusive we are, the better our work will be. Creating a culture of equality isn’t just the right thing to do, it’s also the smart thing.

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