Parts Manager

GreenMark Equipment is the premier John Deere dealership in Southwestern Michigan and Northern Indiana with 17 locations to serve our customers. We are committed to providing value-added equipment solutions through our sales, service and support to farmers, commercial businesses, large property owners and homeowners. GreenMark Equipment is built on integrity, quality products, a highly trained team, and offering quality service at competitive prices. GreenMark offers the following benefits: Excellent health benefit package begins 1st day Paid Holidays Paid Time Off 401k with company match Company provided uniforms Efficiency and team bonuses Training and Growth: GreenMark prides itself on exceeding John Deere’s yearly training goals. Our teams are provided with top-notch training and are the best in the industry. Training is conducted either online, in person or at a John Deere training facility. If you want to be one of the industry’s best, it’s time to come to a company that wants you to be the best! Purpose Manages parts operations within the dealership to provide the highest level of external and internal customer satisfaction while maximizing return on investment through parts sales, inventory control, and expense control. Optimizes parts department processes. Attracts, retains, and effectively engages department personnel. Responsibilities Develops, communicates, enforces, and monitors effective Parts Department processes to ensure internal and external customer satisfaction Promotes and merchandises parts and accessories in conjunction with other store locations Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures Submits all parts warranty and return claims within the required time frame to receive maximum credit Maximizes use of all order discount programs to achieve management stock order goals Manages recruiting, staffing and employee development activities for employees reporting to this position Providing excellent customer service to service department, counter & phone customers Experience, Education, Skills, and Knowledge 3+ years’ experience in Parts Department operations Agricultural Knowledge preferred Experience leading others Basic understanding of financial principles relative to Parts Department operations Ability to analyze and interpret internal reports Ability to work extended hours and weekends Excellent customer service skills High School Diploma or equivalent experience #GMM

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