Parts Manager

Job Overview The Parts Manager leads the daily operations of the Parts Department, ensuring an exceptional customer experience. This role provides leadership to associates while helping drive profitability, safety, and team development. Responsibilities Foster and maintain a culture of excellent customer service and a customer-first mindset. Lead by example, model strong service behaviors, and hold team members accountable to performance and service expectations. Coach, train, and mentor department staff to support their development and ensure performance expectations are met. Plan and manage daily and weekly department activities, including seasonal changeovers. Ensure the department is clean, organized, well presented, and maintained, including labels, invoices, stock organization, and product facing. Support cashiers and front-end staff with parts-related transactions, warranties, and returns. Collaborate with other departments, including Automotive Service and Sales, to support customer needs and overall store goals. Supervise, schedule, and motivate team members to meet productivity and service goals. Train new employees, and provide regular coaching and performance feedback. Address performance concerns and workplace conflicts in a timely and constructive manner. Monitor inventory levels, shrinkage, and stock accuracy to support departmental profitability. Ensure adherence to company, store, and department policies and procedures, including all health and safety requirements. Drive sales and departmental growth through strong leadership and customer-focused execution. Participate in store management meetings and contribute to departmental planning and initiatives. Perform other responsibilities and duties as assigned. Qualifications Proven leadership experience with a strong understanding of automotive parts Excellent customer service skills with the ability to communicate effectively with clients and team members Strong sales aptitude Ability to handle cash transactions accurately and responsibly Leadership skills with the ability to motivate a team and foster a positive work environment We value professionalism, integrity, and a commitment to delivering outstanding customer experiences. Job Types: Full-time, Permanent Pay: Up to $50,000.00 per year Benefits: Dental care Extended health care On-site parking Profit sharing Store discount Application question(s): If selected, when would you be able to start? How much experience do you have with automotive parts? Work Location: In person

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