Parts Lookup & Sales for Outdoor Power Equipment

Job Summary Join our dynamic team as a Parts Counter Associate, where your parts lookup expertise and exceptional customer service skills will drive success! In this energetic role, you will serve as the vital link between customers and our extensive inventory of parts and accessories. Your mechanical knowledge, sales acumen, and organizational skills will ensure efficient order fulfillment, inventory management, and positive client interactions. This position offers a fast-paced environment where your enthusiasm and technical proficiency will make a real impact on outdoor power equipment maintenance and repair processes. Duties Assist customers in identifying and selecting the correct outdoor power equipment parts and accessories, providing expert advice on small engine systems and repairs Manage inventory control by stocking, organizing, and maintaining parts or retail space using inventory management systems such as IDEAL Process sales transactions accurately through POS (Point of Sale) systems while handling cash, credit, and electronic payments with professionalism Collaborate with service technicians and sales teams to fulfill orders efficiently, ensuring timely delivery for outdoor power equipment repairs or maintenance Maintain detailed records of parts orders, stock levels, and customer interactions to support inventory management and sales tracking Communicate effectively with customers via phone or in person, building strong relationships through excellent customer service and product knowledge Support outdoor power equipment diagnostics and troubleshooting efforts by understanding small engine maintenance procedures and mechanical troubleshooting techniques Skills Extensive knowledge of small engine parts, accessories, and small engine systems with a focus on repair processes Strong organizational skills for inventory management, stock replenishment, and order fulfillment Proficiency in computer applications for record keeping and communication Experience with POS systems, cash handling, retail math, and cashiering procedures Excellent communication skills in multiple languages (bilingual/multilingual abilities are a plus) to serve diverse customer needs effectively Knowledge of small engine diagnostics, mechanical troubleshooting, and maintenance techniques Negotiation skills to upsell products and close sales confidently while maintaining customer satisfaction Familiarity with dealership operations or retail sales environments is preferred Ability to operate IDEAL software for inventory sales purposes Strong phone etiquette to assist customers professionally over the phone Mechanical knowledge related to small engine repair procedures to support client inquiries and technical assistance Join us in delivering outstanding outdoor power equipment solutions! Your passion for mechanics combined with your sales expertise will help us provide top-tier service while fostering lasting customer relationships. This paid position offers an exciting opportunity to grow your career in the outdoor power equipment industry while making a tangible difference every day. Pay: $15.00 - $18.00 per hour Expected hours: 40.0 per week Benefits: Employee discount Paid time off Application Question(s): How many years retail experience do you have? If so, how much? Where? Do you have prior parts lookup experience? If so, how much? Where? Are you able to work Monday to Friday 8:00 AM to 5:00 PM with an hour lunch? Ability to Commute: North Fort Myers, FL 33917 (Required) Work Location: In person

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