Parts & Logistics Support

Parts & Logistics Support Schmoll America | Schaumburg, IL Salary: $50,000 – $60,000 per year Schedule: Full-time, in office Location: Schaumburg, IL office, with on-site visits to our Elk Grove Village, IL warehouse a few times a month Reports to: Parts & Logistics Manager About the Role Schmoll America is looking for a Parts & Logistics Support team member to be a first point of contact for our customers. You'll handle customer calls and emails, connect customers with the right people across Schmoll America and Schmoll Maschinen, and keep our office records organized. This is a great fit for someone who enjoys helping people, stays organized, and wants to grow in parts, purchasing, and logistics. What You'll Do Parts Answer customer phone and email inquiries about parts, including: – Requests for quotation (RFQs) – Parts identification – Order status – Expediting requests Process parts orders with urgency: – Verify customer order information for accuracy, checking it against previously obtained information as needed – Coordinate parts shipments with our partners, TCT and Schmoll Germany, according to customer requests – Communicate urgency to our partners when needed Work with Schmoll Germany to gain access to Schmoll systems and relevant information Receive and stock parts inventory, and support overall warehouse management Logistics Track inbound and outbound shipments and keep customers and internal teams updated on status Prepare and support customs paperwork for international shipments, including: – Commercial invoices and shipping documents – Working with carriers and brokers to resolve clearance issues Receive incoming shipments, verifying contents against packing lists and purchase orders Manage FedEx shipping through the FedEx Support Hub: – Create shipments and labels – Resolve delivery exceptions, claims, and account issues Support shipping-related billing, including reviewing freight and duty charges and preparing invoices Customer Service & Administration Deliver a high-quality customer service experience in every interaction Build strong customer relationships through phone and email correspondence Direct customers to the correct Schmoll America or Schmoll Maschinen contact for their needs Support other customer service activities as needed Perform office administration tasks, including electronically cataloging and organizing folders and files Protect the organization's value by keeping customer and company information confidential Visit the Elk Grove Village warehouse a few times a month to support parts and logistics operations Other duties as assigned What We're Looking For None of the following are required, so please apply if you're a strong communicator and eager to learn. Experience in any of these areas is a plus: Customer service Warehousing Purchasing QuickBooks Logistics and shipping International logistics (import/export, customs) We also value strong written and verbal communication, attention to detail, and comfort with Microsoft Office and email. What We Offer $50,000 – $60,000 annual salary [Benefits to be added: health, 401(k), PTO, etc.] How to Apply [Application instructions to be added] Schmoll America is an equal opportunity employer. Pay: $50,000.00 - $60,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Opportunities for advancement Paid time off Retirement plan Vision insurance Work Location: In person

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