Parts Logistics & Customer Service Representative

Job Summary A leading supplier of specialized equipment for the flat glass industry is seeking a Customer Service Representative in our Parts Department to join our team. This is primarily an office-based, administrative and desk-focused role centered on customer communication, quoting, and order management, supplemented by daily hands-on warehouse duties. The majority of your day will be spent managing email and phone correspondence, consulting with customers to identify their specific parts needs, generating quotes, invoices and shipping documents. The remainder of your time will involve physical inventory management, including picking, packing, and preparing those orders for shipment. This position offers a dynamic mix of professional customer service, technical problem-solving, and light logistics. Position Start Date: January 4, 2027 Responsibilities Customer Communications & Account Management Serve as the primary point of contact for customer parts inquiries via phone and email. Consult with customers and technicians to accurately identify and troubleshoot required specialized parts. Provide exceptional, professional service to maintain strong client relationships. Quoting, Invoicing & Order Processing Generate accurate price quotes, order acknowledgements, and invoices using SAP. Coordinate, schedule, and track shipments with freight carriers and logistics providers. Manage data entry and order tracking pipelines efficiently to meet tight deadlines. Warehouse Logistics & Inventory Support Transition daily to the warehouse to pick, pack, label, and stage customer orders for shipment. Receive, unload, and systematically organize incoming inventory. Conduct cycle counts, perform inventory control, and promptly report any discrepancies. Safely operate warehouse equipment (forklift, pallet jacks) to maintain an organized workspace. Adhere strictly to company safety procedures and quality service standards. Qualifications Communication & Technical Skills Strong professional customer service skills with a heavy emphasis on articulate phone and email communication. Proficient with basic Microsoft Office applications (Outlook, Excel, Word). Familiarity with inventory management systems and order entry processes; SAP or similar ERP experience is highly preferred. Physical & Operational Requirements Previous experience in an administrative customer service, logistics coordination, or parts specialist role preferred. Forklift certification or a strong willingness to learn and be trained. Ability to lift up to 50 lbs repeatedly during the warehouse portion of the shift. Strong attention to detail, excellent time management, and robust organizational skills. Logistics & Education High school diploma or equivalent. Availability to work 40 hours per week: Monday–Friday, 8:30 AM – 5:00 PM (with flexibility for overtime when needed). If your skills and experience align with this hybrid role, apply today with your resume and salary expectations. We look forward to hearing from you! Pay: $22.00 - $25.00 per hour Expected hours: 40.0 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): Do you have forklift experience or certification? Do you have experience using SAP or a similar ERP system? Experience: warehouse: 1 year (Required) customer service: 1 year (Required) Work Location: In person

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