Parts Department Manager

Service & Parts Manager
Death Valley Harley-Davidson – Victorville, California Department: Fixed Operations – Service & Parts
Reports To: General Manager
Job Type: Full-Time
Classification: Non-Exempt
Schedule: Tuesday–Saturday, 8:00 AM–6:00 PM
Compensation: $80,000–$150,000+ annually
Benefits: Medical, Dental, Vision, 401(k) Join the Team at Death Valley Harley-Davidson
Death Valley Harle
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y-Davidson is looking for a high-performing, hands-on Service & Parts Manager who knows how to lead from the front, develop people, drive accountability, maximize profitability, and deliver an exceptional customer experience. We are not looking for someone who simply manages reports from an office. We are looking for a leader who takes ownership of both departments, understands the numbers, actively manages shop productivity and Parts inventory, develops employees, and creates a culture of urgency, teamwork, and accountability.
The right candidate understands that Service and Parts must operate as one team. Strong communication, efficient workflow, inventory management, and customer retention are critical to dealership profitability and long-term success. If you thrive in a fast-paced dealership environment, enjoy building high-performing teams, and know how to turn strong processes into consistent results, we want to hear from you.
Position
Summary The Service & Parts Manager is responsible for the overall performance, profitability, operations, culture, and customer experience of both the Service and Parts Departments. This position will lead Service Advisors, Technicians, and Parts personnel while working closely with Sales and dealership leadership to maximize labor sales, parts and accessory sales, shop productivity, inventory efficiency, and customer retention. The Service & Parts Manager is expected to understand both departments' financial performance, identify opportunities, and take immediate action to improve results.
A key objective of this position is developing two high-performing departments capable of contributing toward a dealership goal of 80% or greater fixed absorption , while maintaining an exceptional customer experience. Key Responsibilities
Leadership & Department Management Lead, coach, motivate, and hold accountable Service and Parts Department personnel. Maintain a visible, hands-on leadership presence in both departments. Establish clear performance expectations and measurable departmental goals.
Conduct daily department huddles and regular individual coaching. Recruit, hire, onboard, train, and develop high-performing employees. Create a culture of teamwork, urgency, accountability, and exceptional customer service.
Monitor staffing levels, scheduling, payroll, and departmental expenses. Review departmental financial statements, reports, and KPIs daily, weekly, and monthly. Develop and execute action plans to improve departmental profitability.
Ensure
Service and Parts operate collaboratively rather than as separate departments. Address operational and performance issues quickly and professionally.
Service Department Operations
Oversee daily Service Department operations, technician workflow, scheduling, and dispatch.
Support Service
Advisors with customer communication, estimating, selling service, and resolving customer concerns. Maximize technician productivity with a baseline expectation of approximately 100% productivity , while developing strong performers toward higher levels. Monitor technician efficiency, flagged hours, billed hours, effective labor rate, and labor gross profit.
Maintain strong labor gross margins while remaining competitive in the market. Review and actively manage work-in-progress (WIP) daily. Identify stalled repair orders and eliminate unnecessary delays. Ensure shop scheduling and workload align with available technician capacity.
Promote consistent motorcycle inspection processes and appropriate maintenance recommendations. Increase customer-pay labor, maintenance business, tir

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