Parts Counterperson

About the Role: The Parts Counterperson plays a critical role in the retail trade industry by serving as the primary point of contact for customers seeking automotive or machinery parts. This position is responsible for accurately identifying, locating, and supplying the correct parts to meet customer needs, ensuring high levels of customer satisfaction and operational efficiency. The role requires managing inventory, processing sales transactions, and maintaining detailed records to support inventory control and reorder processes. The Parts Counterperson collaborates closely with suppliers, technicians, and other team members to facilitate smooth parts availability and timely delivery. Ultimately, this position contributes significantly to the overall success of the parts department by combining product knowledge, customer service, and organizational skills to support business objectives. Minimum Qualifications: High school diploma or equivalent. Previous experience in a retail or parts counter role, preferably within the automotive or machinery industry. Basic computer skills, including familiarity with inventory management systems and point-of-sale software. Strong communication and customer service skills. Ability to read and interpret parts catalogs and technical documents. Preferred Qualifications: Experience with automotive or heavy equipment parts and terminology. Proficiency in specialized parts management software. Knowledge of inventory control procedures and supply chain logistics. Ability to lift and handle parts weighing up to 50 pounds safely. Additional certifications related to automotive or machinery parts sales. Responsibilities: Greet customers promptly and professionally, assessing their parts needs and providing expert guidance. Identify and locate parts using catalogs, computer systems, and product knowledge to ensure accurate order fulfillment. Process sales transactions efficiently, including cash handling, invoicing, and maintaining accurate sales records. Manage inventory levels by conducting regular stock checks, organizing parts storage, and coordinating with suppliers for timely replenishment. Maintain a clean and organized parts counter area to facilitate smooth operations and a positive customer experience. Assist in receiving and inspecting incoming shipments to verify accuracy and quality of parts received. Collaborate with service technicians and other departments to prioritize parts orders and resolve any discrepancies or issues. Provide product information and technical support to customers and staff as needed. Skills: The required skills enable the Parts Counterperson to efficiently identify and locate parts, ensuring customers receive the correct items promptly. Strong communication and customer service skills are essential for understanding customer needs and providing clear, helpful information. Computer literacy supports the use of inventory management and point-of-sale systems to process transactions and maintain accurate records. Preferred skills, such as knowledge of specialized software and industry terminology, enhance the ability to manage complex parts inventories and support technical discussions with customers and technicians. Physical ability and organizational skills contribute to maintaining a safe, orderly workspace and handling parts effectively throughout daily operations.

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