Parts Counter Specialist

Location: Lemont, IL (On-Site) Schedule: Monday–Friday, 8:00 AM–6:00 PM, with availability most Saturdays Compensation: $25.00–$27.00 per hour Are you customer-focused, organized, and knowledgeable about parts and equipment? Do you enjoy helping customers find solutions, solving problems, and working in a fast-paced environment? If you have experience in parts sales, a dealership, or the heavy equipment industry, we want to hear from you! We are looking for a motivated and customer-oriented Parts Counter Specialist to join our team. This position is ideal for someone who takes pride in providing excellent customer service, has strong attention to detail, and can confidently manage multiple priorities while helping customers find the parts and solutions they need. What You'll Do: Provide exceptional customer service by assisting customers with parts inquiries, product recommendations, and order requests. Identify and recommend the correct parts for heavy equipment, machinery, trucks, and related applications. Build and maintain positive relationships with customers, vendors, and internal departments. Process parts orders, prepare quotes, and follow up on customer requests in a timely and professional manner. Answer incoming phone calls and respond to customer emails with professionalism and attention to detail. Utilize computer systems, Excel, and other software programs to research parts, process orders, and maintain accurate records. Multitask effectively while managing customer requests, incoming calls, orders, and daily responsibilities. Work closely with the sales, service, and warehouse teams to ensure positive customer experience. What We're Looking For: Strong customer service and communication skills, with the ability to professionally communicate in person, over the phone, and through email. Previous experience in parts sales, a parts counter, dealership, heavy equipment, or a related industry required . Knowledge of heavy equipment used in the aggregate, construction, or quarry industries (loaders, excavators, crushers, conveyors, etc.) is highly desirable. Strong computer skills, including proficiency in Microsoft Excel and the ability to learn and navigate various software programs. Excellent organizational skills and attention to detail. Strong critical-thinking and problem-solving abilities, with the ability to research information and find solutions independently. Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment. Professional, positive attitude with a strong willingness to learn. Team-player mentality with a commitment to providing outstanding customer service. What We Offer: Competitive compensation Opportunities for growth and advancement Supportive and collaborative company culture Professional development opportunities Medical, dental, vision, and more! Work boot reimbursement 401(k) retirement plan Paid Time Off (PTO) Ready to Join Our Team? If you are a motivated, customer-focused individual with experience in parts sales, dealerships, or the heavy equipment industry, we'd love to hear from you! Apply today and become part of a team that keeps the equipment and industries moving! US Parts and Equipment, LLC is an Equal Opportunity Employer. We encourage applications from candidates of all backgrounds and experiences. Pay: $25.00 - $27.00 per hour Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance Work Location: In person

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