Parts Counter Sales
Action Truck Parts IncJob Summary
As a member of the Action Truck Parts team, the Customer Service Representative is responsible for selling heavy-duty truck and trailer parts over the counter, over the phone, and occasionally online. This position requires a strong working knowledge of heavy-duty truck and trailer components, aftermarket parts, part number identification, and product applications. The Customer Servic
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e Representative must be able to understand customer needs, accurately identify and recommend the correct parts, troubleshoot parts-related issues, and provide knowledgeable, professional service while contributing to departmental productivity and profitability goals.
Duties and Responsibilities:
Parts Knowledge and Technical Support
• Utilize heavy-duty truck and trailer parts knowledge to identify, select, and recommend the correct parts based on customer needs and specific applications.
• Identify parts using manufacturer part numbers, product specifications, vehicle applications, electronic catalogs, and cross-reference information.
• Answer technical questions, troubleshoot parts-related problems, and recommend appropriate products and solutions.
• Provide accurate product information and assist customers in identifying suitable replacement parts or alternatives.
Customer Service and Sales
• Sell heavy-duty truck and trailer parts over the counter, over the phone, and occasionally online.
• Provide accurate pricing, product availability, and technical information to customers.
• Process customer orders, quotes, and sales transactions accurately and efficiently.
• Answer incoming telephone calls promptly and professionally while providing knowledgeable and courteous assistance.
• Build and maintain strong customer relationships through effective communication, dependable service, and consistent follow-through.
• Maintain customer satisfaction at or above company standards by providing timely, accurate, and effective solutions.
Inventory and Order Support
• Assist with inventory validation, including verifying part numbers, quantities, product descriptions, and bin locations as needed.
• Coordinate with purchasing, warehouse, delivery, and outside sales personnel to fulfill customer orders and address product availability concerns.
• Assist in resolving order discrepancies, incorrect parts, and other issues affecting customer satisfaction.
• Maintain accuracy and attention to detail when entering orders, preparing quotes, and handling sales transactions.
Sales Performance and Profitability
• Contribute to departmental sales, gross profit, productivity, and profitability goals.
• Follow company pricing guidelines and procedures while identifying opportunities to meet customer needs and support profitable sales.
• Apply sound judgment and resourcefulness when resolving customer concerns while operating within Action Truck Parts policies and guidelines.
• Take ownership of customer requests and follow through to ensure timely and satisfactory resolution.
Teamwork and General Responsibilities
• Work cohesively and efficiently with team members to support daily operations and deliver exceptional customer service.
• Maintain a positive, professional, and customer-focused attitude within the department and across the organization.
• Demonstrate adaptability, versatility, and sound judgment in a fast-paced environment with changing priorities.
• Perform other duties and responsibilities as assigned.
Qualifications
• Strong working knowledge of heavy-duty truck and trailer aftermarket parts is required.
• Three to five years of parts sales or related parts industry experience strongly preferred.
• Experience in the heavy-duty aftermarket, truck and trailer parts distribution, or a related commercial vehicle industry strongly preferred.
• Strong customer service, communication, and relationship-building skills.
• Ability to identify parts, interpret product information, and use electronic parts catalogs and lookup systems.
• Strong probl