Parts Counter Sales

Job-Specific Expectations Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job. Keep inventory control system and parts catalogs up to date. Support and encourage use of the Service Department for installation of parts and accessories sold through the dealership. Inform customers & service personnel when back ordered or special order parts are received. Be polite and friendly, greet customers promptly and deliver exceptional customer service. Actively seek and obtain a thorough knowledge of parts history, merchandise and motorcycle service. Be able to communicate this knowledge. Work with the Parts & Accessories Manager and aid in reaching set goals for profitability and sales of parts and accessories. Work with multiple customers at once if needed while still providing individual customer satisfaction. Work with customers to determine parts and accessories needs and explore merchandise in catalogs. Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customer’s initial purchase. Conduct telephone transactions courteously and promptly. Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty. Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers. Become proficient and familiar with computer systems necessary for parts and accessories management. Conduct or participate in periodic physical inventory of all merchandise. Qualifications & Job Requirements Excellent communication skills and interpersonal abilities. Be an outgoing, energetic person. Ability to read and comprehend instructions and information. Professional appearance. Must have the ability to get along with a broad customer base. Knowledge and experience with servicing of Yamaha motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them. Experience with Lightspeed systems or the ability to quickly learn. Knowledge of motorcycle parts and the commitment to continually develop knowledge. Ability to look up parts and quote prices for parts using proper catalog for particular motorcycle. Be prompt and available for flexible scheduling. Job Type: Full-time Pay: $30,000.00 - $60,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Work Location: In person

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