Parts Counter Professional
ToyotaBuild Your Career with Toyota of Scranton! Are you looking for an opportunity to grow your career, contribute to a winning team, and make a meaningful impact on customers and your community? Toyota of Scranton is looking for a motivated, customer-focused Automotive Parts Counter Professional to join our team. At Toyota of Scranton, we believe our success starts with our people. We strive to create a workplace where team members are supported, professional growth is encouraged, and exceptional service is recognized. Whether you're bringing automotive parts experience or looking to build your knowledge in the industry, we value a strong work ethic, a willingness to learn, and a commitment to doing the right thing. If you're ready to take pride in your work and grow with a dealership that values teamwork and integrity, we'd love to hear from you! Our Core Values Our core values shape how we serve our customers, work together, and contribute to our community. Honesty We act ethically, take responsibility for our decisions, and build lasting trust through accountability, transparency, and open communication. Willingness to Help Others We support our customers and coworkers, approach challenges with empathy, and believe in helping others learn, grow, and succeed. Always Does the Right Thing We put customers first, make responsible decisions, and protect the trust our customers and teammates place in us. Passion for Excellence We take pride in our work, continually develop our skills, and encourage one another to deliver high-quality results. Commitment to Customers, Team, and Community We believe in supporting the people around us, contributing to our local community, and bringing our best effort to the work we do every day. What We Offer We believe our team members should have access to benefits that support their well-being, financial future, and time away from work. Our benefits package includes: Health insurance Dental insurance Vision insurance Disability insurance Life insurance Supplemental insurance options 401(k) retirement plan Paid time off Benefit eligibility, coverage, and plan terms are subject to the applicable plans and dealership policies. Responsibilities Provides high level of service to internal and external customers in a time sensitive nature. Ensures all warranty parts procedures are strictly adhered to including but not limited to, proper parts return stamp on all repair orders; failed part collection prior to issuing new part; secure and properly label all warranty return parts for warranty manager. Ensures all parts are properly stocked in correct bins at ALL times, no part should ever be out of proper location. If found out of location; parts should be returned or relocated immediately. Ensure that no part ever leaves the department without being billed out. Maintains stocked shelves for fast moving items and technician retrieved parts. Participates with the parts manager in maintaining a lost sales tracking program. Answers phone calls, providing price quotes and other relevant parts and accessory related information. Pulls and fills all necessary parts for repair orders. Delivering parts to technicians when jobs are active, or shelving for techs when vehicles are not yet assigned. Notifies parts manager of low and out-of-stock parts or shop materials. Notifies service advisor and customer when special order parts have been received. Follows up on back-ordered parts. Ensures all internal requests for parts are billed accordingly. Receives payment from retail customers or obtains credit authorizations. Follows through with returns and core returns on all non-OEM and aftermarket parts. Helps to maintains clean and well-organized department. Accurately quoting parts for repair orders. What We're Looking For We're interested in candidates who take pride in their work, value customer service, and understand the importance of teamwork and accuracy. Qualifications: High school diploma or equivalent. A valid driv…