Parts Coordinator
Randstad CanadaAre you a detail-oriented professional with a mechanically inclined mindset and a passion for customer service? We are currently seeking a permanent, full-time Parts & Warranty Coordinator to join a premier manufacturer of heavy-duty and custom lifting equipment.
Operating 100% on-site out of a brand-new facility in Ancaster, ON, this position serves as the core point of contact for customer inqu
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iries and order fulfillment across North America. This role provides a dynamic balance of administrative desk work, technical database research, and light warehouse inventory management. If you are an outgoing quick learner looking to build a stable career within a collaborative, supportive environment, this opportunity is for you.
Advantages
Full time - Permanent role
A competitive hourly wage of $28.00 – $32.00 per hour based on your technical skill set, with annual salary reviews
Enjoy an early start to your weekends with a unique manufacturing-based schedule: Monday to Thursday, 7:00 AM – 4:00 PM, and Friday, 7:00 AM – 2:00 PM.
Standard health and dental coverage (80% employer-paid, 20% employee-paid) launched immediately after 3 months.
Free parking at a brand-new facility located in a transit-accessible Ancaster business park.
Responsibilities
Order Processing & Data Entry: Input high-volume customer order information and requests into our user-friendly, Excel-based ERP system, handling fewer than 100 orders per week.
Inbound Customer Service: Serve as the main contact for inbound phone calls and emails from North American clients; provide quotes, verify part availability, and specify delivery timelines (no cold calling required).
Technical Parts Sourcing: Read and interpret mechanical assembly and part drawings to accurately research component numbers, Example: specifically tracking down components for older equipment models.
Warranty Administration: Oversee incoming warranty requests by tracking equipment serial numbers, entering metrics into the ERP system, and verifying parts coverage timeframes.
Inventory Handling: Physically navigate the warehouse floor to pick small parts and package boxed shipments for couriers (UPS/Purolator); strictly manage the backend documentation for large warranty returns.
Cross-Functional Collaboration: Coordinate closely with internal engineering, financing, and assembly supervisors to answer detailed part inquiries and handle customer billings.
Qualifications
Experience: Minimum of 2 years of success in parts sales, technical sales, or customer service representatives.
Technical Aptitude: Mechanically inclined with an interest in learning complex product specifications, ideally possessing basic familiarity with hydraulics, pneumatics, or electrical fittings.
Drawing Interpretation: Absolute capability to read, interpret, and research from technical assembly and part drawings.
Software Literacy: Proficiency in Microsoft Office (Word, Outlook, Excel). Prior experience with manufacturing ERP systems is preferred, though full on-the-job training is provided.
Communication & Presence: Fluent English communication skills with a calm, professional demeanor to successfully guide clients and de-escalate customer concerns.
Work Style: Exceptional attention to detail, strong time-management skills, and a reliable track record
Warehouse: There will be times you need to enter the warehouse for parts, Steel toe boots/shoes are required while in the warehouse
Summary
If you are a resourceful, detail-oriented professional ready to step into a technical account support role, we want to map out your long-term career path.
Please apply directly or by sending your resume to patricia.van@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire life