Parts Associate

JOB TITLE: Parts Associate LOCATION: Clarenville, NL COMPANY: The Riverbend Group POSITION TYPE: Full-Time/ Permanent COMPANY OVERVIEW The Riverbend Group is a trusted leader in the transportation industry, providing reliable routine maintenance, 24-hour roadside repair and mechanical services to our clients. We are committed to safety, efficiency, and excellence in our operations. JOB SUMMARY We are seeking a motivated and customer-focused Commercial Parts Associate / Sales Representative to join our team. The successful candidate will be responsible for assisting customers with parts inquiries, processing orders, managing inventory, and providing exceptional customer service to commercial clients. This role requires strong communication skills, attention to detail and the ability to work in a fast-paced environment. KEY RESPONSIBILITIES Assist Technicians, service advisors and customers in identifying and purchasing the correct parts and accessories. Process sales transactions, quotations, and special orders accurately. Respond to customer inquiries in person, by phone, and via email. Maintain inventory levels through receiving, stocking, and organizing parts. Source parts from suppliers and vendors when required. Prepare and process warranty claims and returns. Monitor inventory shortages and recommend stock replenishment. Build and maintain positive relationships with commercial customers. Ensure the parts department is clean, organized, and professional. Collaborate with service technicians and management to meet customer needs. Maintain accurate records of sales, inventory, and customer transactions. QUALIFICATIONS High school diploma or equivalent. Previous parts sales, automotive, heavy truck, equipment, or industrial parts experience is considered an asset. Strong customer service and sales skills. Basic computer skills and experience with inventory management systems. Ability to work independently and as part of a team. Strong organizational and problem-solving abilities. Valid driver’s license preferred. SKILLS & ABILITIES Excellent communication and interpersonal skills. Ability to identify parts using catalogs, software, and manufacturer resources. Strong attention to detail and accuracy. Ability to multitask and prioritize workload effectively. Knowledge of commercial vehicles, heavy equipment, or automotive parts is an asset. Competitive wages Health and dental benefits Paid vacation, holidays and sick leave Training and career development opportunities WORKING CONDITIONS Combination of counter sales, warehouse, and office duties. May require lifting parts and materials up to 50 lbs. Fast-paced environment with frequent customer interaction. WHAT WE OFFER: Competitive wage based on experience Comprehensive Health, Dental, and Vision benefits package Paid vacation, holidays and sick leave Long-term career stability within a growing company A safe and supportive work environment with a focus on teamwork and collaboration HOW TO APPLY: Interested candidates should submit their resume and a cover letter detailing their qualifications and experience to Megan Hart at mhart@theriverbendgroup.ca. The Riverbend Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Types: Full-time, Permanent Benefits: Casual dress Dental care Extended health care Life insurance Vision care Work Location: In person

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