Parts Associate

Company Overview Quality Equipment is a reputable multi-location equipment dealership serving both commercial and residential customers across Minnesota. We specialize in sales, service, rentals, and parts for leading brands, supporting industries such as agriculture, construction, manufacturing, and warehousing. Our dedicated team is committed to delivering exceptional customer service and innovative solutions. Job Overview We are seeking a Parts Associate to join our dynamic team. In this role, you will be responsible for providing excellent customer service by assisting clients and mechanics with parts, managing inventory, and ensuring accurate order fulfillment. The ideal candidate will possess strong mechanical knowledge, excellent communication skills, and a proactive approach to inventory management. This position offers an opportunity to contribute to our mission of supporting customers with reliable parts solutions and maintaining efficient dealership operations. Duties Promotes an atmosphere of goodwill and accountability between the company and the customer. Acts professionally and provides a superior level of customer service and satisfaction. Answers and details incoming parts and service calls. creates service call tickets with detailed customer information for technicians. Help shop technicians and mobile technicians obtain parts needed to complete in-house shop repairs. Effectively communicates with customer and technicians status of parts. provides updates on lead time. Aids in inventory management. Works with parts manufactures and aftermarket vendors to efficiently source parts. Works with vendors to process vendor returns on discrepancies and overages, including stock rotation on returns. Provides customers with service solution to reduce customer downtime. Effectively communicates with customer and technicians’ status of parts, service and equipment. Provides update on lead times. Reviews and sells repair estimates with customers. Communicates back with sales teams on customer need and requests regarding equipment and service. Receives incoming shipments. Unpacks and disperses parts as needed. Works with parts manufacturers and aftermarket vendors to efficiently source parts. Cooperatively performs additional duties when assigned by parts management. Company Core Values Customer Service - We ensure the customer is satisfied with the products and service. Everyone clearly communicates with our customers and sees the job to the finish. Quality Reputation - We strive to be great at our jobs. we are professional and capable. Teamwork - We work for the company, one another, and our customers. We are not self-serving; we are a team. We lend a hand and go above and beyond for each other and our customers. Growth Oriented - We are always learning, improving and evolving within our industry. We fix problems and find solutions - We find solutions to problems. If it cannot be fixed, we strive to find equipment solutions to meet our customers needs and budgets. We do not ignore problems; we work together to solve them. Join our team as a Parts Associate if you are passionate about automotive technology, thrive in a fast-paced environment, and are eager to contribute your expertise toward delivering outstanding service. We welcome applicants committed to excellence in customer satisfaction and operational efficiency. Pay: $25.00 - $30.00 per hour Benefits: 401(k) Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance Work Location: In person

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