Parts and Warranty Specialist

Marine & Lawn and Garden Parts and Warranty Specialist Join Our Team! We are seeking a motivated, detail-oriented, and customer-focused Parts & Warranty Specialist to support our Marine and Lawn & Garden departments. This is an important role within our dealership, working closely with customers, service technicians, management, and manufacturers to ensure efficient parts operations and accurate warranty administration. The ideal candidate is organized, dependable, comfortable working with computers and manufacturer parts systems, and takes pride in providing excellent customer service. Key Responsibilities Parts Department Operations Identify, research, and source parts for marine, boat, engine, and lawn & garden equipment. Utilize manufacturer electronic parts catalogs, diagrams, and dealer portals to ensure accurate parts identification. Process parts orders, monitor order status, and follow up on backorders and special orders. Assist service technicians with parts requirements for repairs and service work. Maintain accurate inventory records, stock levels, and parts organization. Assist retail customers with parts inquiries, pricing, and availability. Communicate with manufacturers, distributors, and vendors regarding parts availability and order issues. Warranty Administration Prepare, submit, and manage manufacturer warranty claims. Review repair orders and supporting documentation for warranty accuracy and completeness. Work with service technicians to ensure warranty repairs meet manufacturer requirements. Monitor claim status, follow up on outstanding claims, and process warranty credits. Communicate with manufacturers regarding claim questions, approvals, denials, and adjustments. Maintain accurate warranty records and ensure claims are submitted within manufacturer deadlines. Qualifications & Experience Previous experience in a dealership parts department, warranty administration, or service department preferred. Knowledge of marine, boating, outboard engines, and/or lawn & garden equipment is highly desirable. Experience with electronic parts catalogs, manufacturer dealer portals, and inventory management systems is a plus. Strong computer skills and ability to learn new software. Excellent communication and customer service skills. Exceptional attention to detail and organizational abilities. Ability to prioritize multiple tasks and meet deadlines. Professional attitude with a strong work ethic and willingness to be part of a team. What We Are Looking For We are looking for someone who takes ownership of their responsibilities, understands the importance of accurate parts identification and timely warranty submissions, and can effectively communicate with customers, technicians, and manufacturer representatives. This position requires someone who is proactive, dependable, organized, and committed to maintaining high standards of customer service and dealership operations. Compensation & Benefits Competitive compensation based on experience and qualifications. 401k with match, Insurance available if needed. Paid time off and holidays. Ongoing training and opportunities for professional development. Opportunity to grow within an established dealership, for over 70 years. Apply Today! We are looking for a team member who wants to make a difference and contribute to the continued success of our dealership. Pay: $65,000.00 - $75,000.00 per year Benefits: 401(k) matching Dental insurance Employee discount Health insurance Paid time off Work Location: In person

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