Parts and Service Specialist

Job Summary: The Parts and Service Specialist primarily supports parts operations, inventory control, customer service, shipping, and billing, with some service adviser-type responsibilities. This role speaks with customers to understand their needs, identify suitable parts and services, and provide clear, accurate quotes, including equipment installation. The specialist also coordinates transactions, assists with work order review and completion, and collaborates with vendors and internal teams to help ensure requests are handled accurately and efficiently. Strong organization, attention to detail, communication, and the ability to manage multiple priorities are important to success. Responsibilities: Support parts operations by identifying requested items, determining suitable options, and preparing accurate parts quotes. Speak with customers about their parts and service needs, answer questions, and coordinate appropriate support. Provide quotes for parts and equipment installation and communicate relevant details to customers. Package and ship parts, receive incoming shipments, and distribute items as needed. Maintain accurate parts inventory and conduct periodic and year-end physical counts. Assist with reviewing and completing work orders as delegated, including service adviser-type coordination as needed. Order stock supplies and coordinate with vendors and internal teams to support accurate, timely transactions. Qualifications: High school diploma or equivalent. Working knowledge of hydraulics, cranes, electric and hydraulic systems, and snow and ice equipment. General equipment maintenance knowledge and some exposure to parts procurement. Proficiency with Microsoft Office applications, including Excel, Word, and Outlook. Strong organizational, multitasking, communication, interpersonal, and attention-to-detail skills. Comfortable speaking with customers and providing clear quotes for parts and equipment installation. Ability to lift more than 25 pounds. Ability to meet the role’s driving record and background screening requirements. Job Type: Full-time Pay: $22.00 - $30.00 per hour Benefits: Dental insurance Employee discount Health insurance Paid time off Vision insurance Education: High school or equivalent (Required) Experience: Sales: 2 years (Required) License/Certification: Driver's License (Required) Work Location: In person

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