PARTS AND SERVICE MANAGER

Parts & Service Department Manager Powersports Dealership Position Summary The Parts & Service Department Manager oversees the daily operations of the dealership’s parts and service departments. This position is responsible for leading staff, providing excellent customer service, managing inventory and repair workflow, and maintaining profitable, efficient operations. Primary Responsibilities Manage and support parts staff, service advisors, and technicians. Schedule service work and assign repairs based on technician skills, workload, and parts availability. Monitor repair progress, quality, and completion times. Ensure customers receive accurate estimates, timely updates, and clear explanations of recommended work. Oversee parts ordering, receiving, stocking, pricing, and inventory accuracy. Maintain appropriate inventory levels and reduce obsolete or slow-moving stock. Coordinate parts availability for service repairs and customer orders. Oversee repair orders, warranty claims, manufacturer recalls, and required documentation. Resolve customer concerns professionally and follow through on outstanding issues. Monitor department sales, expenses, technician productivity, and profitability. Train employees and coordinate manufacturer training and certifications. Maintain a clean, organized, and safe shop, parts department, and customer area. Work with dealership ownership and other departments to support overall business goals. Qualifications Experience in powersports or automotive parts, service, or dealership operations. Previous management or team leadership experience preferred. Working knowledge of motorcycles, ATVs, side-by-sides, and related parts and accessories. Strong customer service, communication, and organizational skills. Ability to manage multiple priorities and follow through on commitments. Familiarity with dealership management systems, electronic parts catalogs, and manufacturer service portals. Understanding of inventory control, repair estimates, and warranty procedures. Expectations for Success Consistent communication with customers and employees. Accurate inventory and complete repair documentation. Timely, quality repairs and efficient use of technician time. Strong customer satisfaction and repeat business. Achievement of department sales and profitability goals. Pay: $40,000.00 - $60,000.00 per year Benefits: Employee discount Health insurance Paid time off Retirement plan Work Location: In person

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