Parts and Service Manager

Job Overview East American Motorsports is looking for an experienced, motivated Parts & Service Manager to lead our parts and service operations in Punxsutawney, PA. This is a key leadership position within the dealership. We are looking for someone who can provide excellent customer service while managing technicians, parts operations, workflow, inventory, scheduling, and overall department performance. Powersports and Polaris experience is preferred, but we will consider candidates with strong management experience from automotive, equipment, truck, agricultural, or similar dealership/service environments. Responsibilities Manage and develop service technicians and parts personnel Schedule and prioritize service work to maximize technician productivity Manage repair orders from customer drop-off through completion Communicate repair status, estimates, and timelines with customers Ensure work is completed accurately and on schedule Monitor technician efficiency, productivity, and billed hours Review completed work and maintain quality-control standards Handle customer concerns and resolve service issues professionally Manage warranty claims and manufacturer procedures Maintain appropriate parts inventory levels Monitor parts ordering, receiving, stocking, and returns Reduce obsolete and slow-moving inventory Ensure technicians have the parts needed to complete repairs efficiently Establish and monitor department pricing, labor rates, and margins Track department sales, gross profit, expenses, and profitability Develop and monitor department KPIs Coordinate with sales and management on new-unit setup and accessory installations Maintain a clean, organized, professional, and safe service and parts operation Ensure manufacturer and dealership policies and procedures are followed Skills Preferred Previous parts or service management experience Powersports, automotive, equipment, truck, or dealership experience Polaris or other powersports manufacturer experience Strong understanding of mechanical service and repair operations Parts inventory and purchasing experience Experience managing technicians and service workflow Strong customer-service and problem-solving skills Ability to understand repair orders, labor times, margins, and department financial performance Strong organizational and communication skills Comfortable using dealership management and computer systems Ability to hold employees accountable while maintaining a positive team environment Valid driver's license The right person will be organized, dependable, hands-on, and comfortable making decisions. This person should be able to lead employees, communicate effectively with customers, keep work moving through the shop, and understand the financial performance of the departments they manage. If you're looking for a leadership position with competitive compensation, benefits, 401(k), performance bonuses, profit sharing, and an opportunity to help grow an established dealership, we'd like to talk with you. Contact East American Motorsports to apply at (814)938-4230 Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Opportunities for advancement Paid time off Profit sharing Vision insurance Experience: Management: 1 year (Preferred) Inventory management: 1 year (Preferred) Mechanical knowledge: 1 year (Preferred) Customer service: 1 year (Preferred) Work Location: In person

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