Parts and Service Manager

Description: Lead the Team. Drive Performance. Deliver an Exceptional Boating Experience. Boater's World Marine Centers is seeking an experienced, motivated, and customer-focused Parts & Service Manager to lead the daily operations of our Parts and Service Departments at our Grand Prairie, Texas dealership. This position is responsible for overseeing service operations, managing parts inventory and sales, developing employees, improving department efficiency, and ensuring a high level of customer satisfaction. We're looking for a hands-on leader who understands marine dealership operations, has a strong background in service and parts management, and knows how to balance customer service, employee performance, and departmental profitability. The ideal candidate will be comfortable working directly with technicians, service advisors, parts personnel, customers, and dealership leadership to keep operations running efficiently while delivering a professional and dependable customer experience. What You'll Do Service Department Management Oversee daily Service Department operations, including scheduling, repair orders, technician assignments, and workflow management. Schedule and assign work to marine technicians based on experience, workload, and customer priorities. Monitor repair progress to ensure jobs are completed accurately, efficiently, and within expected timelines. Review service estimates, repair orders, labor charges, and work performed for accuracy. Assist with service writing responsibilities, including customer communication, estimates, repair order creation, and work approvals. Ensure repair orders are properly documented and processed through the dealership management system. Coordinate with the Parts Department to ensure required parts and materials are available for scheduled repairs. Monitor technician productivity, efficiency, and overall shop performance. Identify opportunities to improve service turnaround times, reduce downtime, and increase shop capacity. Oversee warranty repairs and claims processing in accordance with manufacturer and dealership requirements. Ensure service work meets company quality standards and customer expectations. Parts Department Management Oversee daily Parts Department operations, including inventory management, purchasing, receiving, and customer sales. Ensure accurate ordering, receiving, stocking, and tracking of parts and accessories. Maintain appropriate inventory levels to support service operations and retail customer demand. Monitor inventory accuracy, stock movement, and parts availability. Coordinate with technicians and service personnel to ensure parts are ordered and received in a timely manner. Assist internal and external customers with identifying and locating marine parts, accessories, and components. Promote parts and accessory sales, including complementary products and additional customer needs. Monitor vendor orders, backorders, returns, and inventory discrepancies. Maintain strong relationships with parts suppliers and manufacturer representatives. Identify opportunities to improve inventory turnover, reduce obsolete inventory, and increase parts profitability. Ensure the Parts Department remains organized, efficient, and customer-focused. Team Leadership & Employee Development Lead, coach, and develop Service and Parts Department employees. Establish clear expectations for productivity, customer service, quality, and accountability. Provide regular performance feedback, training, and coaching. Monitor employee performance and address concerns in a timely and professional manner. Assist with hiring, onboarding, and training new department employees. Promote teamwork and effective communication between service technicians, service advisors, and parts personnel. Ensure employees follow established dealership procedures and operational standards. Foster a positive, professional, and results-driven work environment. Customer Service & Communication Ensure custo…

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