Parts and Logistics Planner
Physical Electronics USA Inc.Parts and Logistics Planner Physical Electronics USA Inc. (PHI) – Chanhassen, Minnesota Physical Electronics USA (PHI) is seeking a Parts and Logistics Planner to coordinate service parts, inventory, logistics, and internal planning activities so customers and field personnel receive the correct parts when needed. Our systems enable scientists and engineers worldwide to analyze materials and develop next-generation technologies across industries including microelectronics, nanotechnology, catalysis, biomaterials, and pharmaceuticals. This role involves collaborating with the Logistics Manager, Customer Service, Manufacturing, Purchasing, and other internal teams to resolve supply and fulfillment issues, improve inventory and logistics processes, and maintain accurate transactional data. The position provides broad operational exposure and opportunities to assume increasing responsibility. Key Responsibilities Manage parts requests from quotation through fulfillment, including customer and field-service communication, quotes, sales orders, invoicing support, loaners, and urgent service requests. Monitor service-parts inventory, usage, shortages, backorders, damaged goods, and critical spares; recommend stocking adjustments and initiate replenishment or replacement requests. Coordinate domestic and international shipments, receiving, storage, freight documentation, customs paperwork, and hazardous-material shipments. Resolve delivery, carrier, damage, and customs exceptions to support timely fulfillment. Plan and coordinate manufacturing jobs, short-notice internal builds, and repair-related work; align parts availability, timing, and priorities across teams. Serve as a primary backup to the Logistics Manager, helping prioritize daily work, coordinate competing requests, communicate constraints, and resolve operational issues. Maintain accurate inventory and transaction records; review cycle-count results and operating data to identify recurring shortages, delays, errors, and process gaps. Support corrective actions, process improvements, training, documentation, and cross-functional projects that improve inventory accuracy, fulfillment reliability, and customer service. Follow PHI safety, material-handling, shipping, documentation, and regulatory requirements; perform other duties as assigned. Qualifications High school diploma or equivalent and at least three years of relevant experience in parts operations, inventory control, materials planning, logistics, shipping and receiving, manufacturing support, customer service, or a related environment. Experience using an ERP, CRM, inventory-management, or order-processing system, with working proficiency in Microsoft Office, particularly Outlook and Excel. Strong written and verbal communication skills and the ability to work effectively with customers, field personnel, carriers, and internal teams. Strong organization, accuracy, follow-through, analytical skills, and ability to manage competing priorities, make sound day-to-day decisions, and escalate issues appropriately. Ability and willingness to complete required forklift, hazardous-material, IATA, and 49 CFR training, as applicable. Associate degree or higher in supply chain, logistics, business, operations, or a related field preferred; relevant practical experience may substitute for formal education. Experience with service parts, technical products, capital equipment, manufacturing operations, international freight, customs, hazardous-goods shipping, inventory analysis, cycle counting, or demand planning preferred. Experience leading projects, coordinating work across functions, training others, or improving operational processes preferred. Working Conditions This full-time position reports to the Logistics Manager and works 7:30 a.m.–4:00 p.m., Monday–Friday, in office, stockroom, shipping, receiving, and warehouse environments. Travel is generally not required. Work involves regular computer and teleph…