Parts Advisor

Description: The Role at a Glance At Land Rover Hinsdale, we know that exceptional service starts behind the scenes. As our next Parts Advisor, you'll play a critical role in keeping our technicians productive, our customers informed, and our department operating efficiently. You'll combine product knowledge, organization, and outstanding customer service to ensure the right parts are available at the right time—helping create the luxury ownership experience our guests expect. If you're organized, customer-focused, and thrive in a fast-paced dealership environment, we'd love to meet you. What You'll Be Doing Delivering Exceptional Customer Service: Assist retail, wholesale, and internal customers by identifying the correct parts quickly and accurately while providing a professional, luxury-level experience. Supporting the Service Team: Work closely with technicians to ensure timely parts availability, maintain accurate Electronic Parts Inquiry (EPI) updates, and help maximize shop productivity. Managing Inventory: Perform perpetual inventory counts, replenish stock, monitor special orders, maintain warranty parts, and support inventory accuracy throughout the department. Processing Orders Efficiently: Pull, receive, ship, and deliver parts while managing special orders, backorders, will-call inventory, and customer notifications. Maintaining Accurate Documentation: Ensure all parts are billed correctly, process returns and credits, update CDK records, and maintain accurate inventory and order status. Driving Department Performance: Promote companion products, participate in lost sales tracking, support inventory turn objectives, and contribute to departmental sales goals. Maintaining Professional Standards: Keep work areas organized, participate in manufacturer training, stay current on product updates, and represent the dealership with professionalism every day. What It's Like to Work Here Bill Jacobs' Land Rover Hinsdale is part of one of Illinois' most respected luxury automotive groups. We're proud to combine a fast-paced, high-performance culture with a commitment to integrity, growth, and exceptional customer experiences. We believe our people are our greatest competitive advantage, and we're committed to helping every team member build a successful career. We live by our Core Values: Respect – Every voice matters. Integrity – Do what's right, not what's easy. Social Responsibility – Give back to the communities we serve. Excellence – Raise the bar every day. What's In It For You Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. We believe in rewarding excellence and supporting your success—both on and off the job. Here's what you can expect as part of our team: Competitive Salary: Health Insurance: Blue Cross Blue Shield of Illinois — PPO and HMO plans. Dental, Vision & Life Insurance: Generous coverage plus supplemental options including pet insurance, identity theft protection, and pre-paid legal insurance. 401(k) with Company Contribution: We invest in your future. Generous PTO: Because balance matters. Employee Discounts: On vehicle purchases, parts, and service. Wellness Programs: For you and your family members. Free On-Site Health Coaching: Personalized support from a certified health coach — nutrition, fitness, stress management, and lifestyle guidance. On-Site Physician Assistant: Convenient access to preventive health guidance and minor medical consultations during the workday — no appointment needed. Tuition Reimbursement: Furthering your education? We'll help fund it. Career Growth: Real opportunity to advance with a growing, successful luxury dealer group What’s it like to work here? At Jaguar Land Rover Hinsdale, we love what we do. We make meaningful contributions each and every day. Working alongside dedicated and talented colleagues, we…

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