Parts Advisor

Job Description The Parts Advisor supplies the required parts and accessories to retail and technicians, receiving and storing parts, and the accurate performance of designated administrative duties. Duties and responsibilities · Promptly meet and greet parts customers in a friendly and courteous manner. · Listen to customers’ reasons for requesting certain parts and accessories. · Offer appropriate parts or accessories to satisfy customer requirements. · Provide accurate quotes for all parts or accessories recommended. · Handle minor customer complaints and /or misunderstandings tactfully, promptly and with genuine concern for the customer’s questions. · Refer to the parts manager customers with complaints that cannot be satisfied at the parts advisor level. · Answer incoming telephone calls promptly and courteously. · Make every reasonable effort to make the parts purchase experience as pleasant as possible for the customer. · Add request for non-stock parts to daily order. · Review the next day’s appointments with the service advisor to ensure all known parts are available. · Advise parts manager of any irregularities in the stock. · Report any discrepancy or damage to the parts manager. · Update the inventory in the computer system. · Conduct inventory cycle counts on a weekly or monthly basis as directed by the parts manager. · Advise parts manager of any discrepancies found during cycle count. · Assist in conducting year-end inventory. · Other duties as assigned by the Parts Manager Qualifications · High School Diploma · 1 years related dealership work experience · Ability to multitask, strong communication skills, attention to detail · Parts Technician Certificate preferred, but not mandatory Job Type: Full-time Pay: $18.00-$23.00 per hour Benefits: Company events Dental care Disability insurance Extended health care Life insurance On-site parking Vision care Work Location: In person

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