Parts Advisor

Parts Advisor
Purpose:
This position is responsible for providing exceptional customer service while supplying customers and service department with timely & accurate information regarding accounts, products, rates, & services offered.
Responsibilities:
• Represent and promote the dealership in a professional, honest manner at all times, including personal conduct, behavior, and appearance.
• S
...
ells parts, merchandise and/or services to meet customer needs.
• Maintain customer goodwill by greeting and acknowledge all customers he/she comes in contact with.
• Records sales and/or counter transactions.
• Assist in keeping parts department clean and orderly.
• Supplies Service Technicians with parts as required.
• Maintains the retail sales floor and displays to meet or exceed dealership standards and today's customer expectations. Assists with preparing and maintaining merchandise display.
• Controls showroom inventory to ensure maximum sales and customer satisfaction
• When working the parts counter, follows prescribed cash, credit, and check processing procedures of the dealership.
• Processes cores, warranties, and new return merchandise as required
• Verifies receipting-in of shipments and assists with placing Machine Down and Stock Orders in their proper locations.
• Follow up on shortages and expedite through reporting to Parts Manager.
• Participates in all job related training and development. Attends training and schools as prescribed by management to maintain proficiency in his/her job responsibilities
• Performs routine housekeeping tasks to maintain and enhance the cleanliness of products and the retail sales area.
• Should be knowledgeable of parts merchandising and associated selling
• Maintains condition of department vehicles, inventory, tools and equipment.
• Performs various other duties as assigned.
• Follows all safety rules and regulations in performing work assignments.
Experience, Education, Skills and Knowledge:
• 2+ years of experience working within parts departments
• Experience connecting with customers, maintain professional image, establish rapport
• Significant knowledge of mechanical, electrical, and hydraulic systems used in Motorsports, turf equipment and handheld power equipment
• Ability to use a forklift/skid loader, forklift certification preferred
• Proficient oral and written communication skills
• Basic Service Technician certification preferred
Physical and Mental and Other Requirements:
• Frequent bending and stooping
• Ability to repeatedly lift up to 75 lbs.
• Standing for extended periods of time
• Occasional work on ladders
• Ability to work extended hours and weekends
• Valid drivers license with an insurable driving record required
• Must pass a pre-employment background study
This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
Benefits include:
Medical, Dental, Vision, 401k, Short & Long Term Disability, Critical Illness, $15k FREE Life Insurance paid by Company, additional voluntary Life Insurance, Critical Illness, Accident Indemnity, Paid Time Off, Paid Holidays, Recruitment Bonus, and so much more.
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Work Location: In person

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