Part Time - Web Store Fulfillment Lead

Job Description COMPENSATION: Pay Rate: $19.00 per hour Additional information about our compensation scales is available at: www.aztecshops.com/employment. SUMMARY: Under general direction, the Web Fulfillment Lead is responsible for assisting in the fulfillment, administration and overall customer experience of Aztec Shops’ website. ESSENTIAL DUTIES AND RESPONSIBILITIES DEPENDING ON LOCATION: NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job description. The list is descriptive only and should not be used for any other purpose. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all-encompassing list and additional duties may be assigned based on business needs. The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Web store and phone orders are processed and shipped the next business day. Handle customer inquiries, through both phone and e-mail, responding by the next business day. Processes merchandise returns in accordance to store policy. Assures merchandise is handled and shipped in accordance with company standards. Works closely with Web Store manager to schedule sufficient part time labor during peak selling periods to ensure prompt processing of all orders. Assists in the training and supervision of part time staff during peak business periods. Assists in the development of written procedures to be used as a training tool for part time labor and for on-going policy and procedure documentation; updates written procedures when needed. Understands and utilizes systems and programs used in the fulfillment of all web and phone orders. Maintains all records and files in an organized and efficient manner. Maintains a safe and clean working environment in accordance with company safety standards. Understands register and auditing procedures and adheres to all sales audit standards. Works closely with Shipping and Receiving to ensure customer orders are shipped the next business day. Works closely with the Web Store Manager to identify and communicate any issues with merchandise. Works to maintain the high standards set by Aztec Shops when dealing with both our internal and external customers to reflect a positive and professional environment. Develops and maintains working relationships with customers, coworkers, vendors, student organizations, faculty, staff, and University personnel. Must comply with and ensure continued, consistent compliance with all company policies, and federal, state, and local laws/regulations including but not limited to: employment, safety, and health. Other duties as assigned. Job Requirements MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED: The minimum requirement for applicants is a High School Diploma or General Education Development (GED) degree; plus four years combination of education and experience. Must be able to meet the demands of deadlines, be self-motivated, and have the ability to make independent decisions. Must be computer literate with knowledge of Microsoft Office products. Strong communication, interpersonal skills, and organizational skills are required. MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS LANGUAGE SKILLS: Must be able to read, write and understand English. Requires the ability to follow verbal and written instructions, guidelines and objectives. Requires the ability to read, comprehend, analyze, and interpret general business information and policy manuals. Requires the ability to write reports and communicate effectively using telephonic, written, and electronic means. Requires the ability to effectively and respectfully present information one-on-one, small, and large group situations to customers, management and employee…

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