Part-Time Dispatcher, Campus Bus Service

Department CAMPUS BUS (BA-BUSS-IUBLA) Department Information Since 1966, Indiana University (IU) Campus Bus Service has been providing bus service on the Bloomington campus. IU Bloomington's 1,940-acre campus is often considered one of the most beautiful campuses in the nation located in USA Today's number 2 "Best College Town in America." IU Bloomington is home to close to 43,000 undergraduate and graduate students and over 19,000 faculty, staff, and part-time employees. Campus Bus provides nearly 2 million passenger trips annually and operates a 4-route transit system supported by a fleet of approximately 30 buses, 50 bus operators, 3 mechanics, and a management team. Through a long-standing partnership with the local public transit system, Campus Bus further expands transportation access and resources available to the university community. As an essential campus service, Campus Bus supports the university's daily operations by providing safe, reliable, and accessible transportation for students, employees, and visitors while contributing to a welcoming and connected campus environment. Campus Bus is a business unit within Campus Auxiliaries. Job Summary Department Specific Responsibilities Ensures scheduled work assignments are covered by qualified bus operators. Operates a bus when necessary to maintain service until a replacement operator is available. Continuously monitors radio communications and provides operational assistance and information to bus operators throughout the shift. Coordinates routine responses to service disruptions, staffing shortages, vehicle changes, and other conditions affecting scheduled transit service. Documents staffing, service, and schedule changes in appropriate operational records and ensures information is complete and accurate. Provides professional and responsive customer service to passengers and members of the university community in person, by telephone, and through other communication channels. Monitors bus operator adherence to established policies, procedures, and applicable transportation requirements and escalates safety, performance, personnel, or compliance concerns to full-time supervisory staff. Monitors the operational status of buses assigned to service and coordinates appropriate responses to reported mechanical or safety concerns. Maintains accurate employee timekeeping information and coordinates established backup procedures when electronic timekeeping systems are unavailable. Communicates significant operational events, service disruptions, incidents, and unresolved concerns to incoming dispatch personnel and department leadership to support continuity between shifts. Performs other related duties assigned by management. Qualifications EDUCATION Required High school diploma or equivalent (such as HSED or GED.) LICENSES AND CERTIFICATES Required Possesses a valid driver's license with the ability to be insured by Indiana University upon date of hire. Currently licensed with a Class B Commercial Driver's License with Passenger and Air Brake Endorsement (will provide paid training if applicant does not have an appropriate CDL) upon date of hire. OTHER Required 18 years of age. SKILLS Required Ability to effectively communicate and exchange information. Ability to read a map. Knowledge of the service area. Ability to work in a safe and efficient manner. Ability to obtain thorough knowledge of transit operations, including DOT rules and regulations. Ability to work independently, exercise sound judgement, and appropriately identify and escalate urgent or sensitive matters to management. Working Conditions / Demands This position spends most time working in an office. Exposure to occasional adverse environmental conditions such as heat, cold, and inclement weather may occur. The role requires the ability to detect details of objects and the ability to move objects weighing up to 25 pounds. The person in this role must be able to perform the essential functions with or witho…

View the full posting and apply